TELUS Digital

TELUS Digital is a global technology and customer experience platform delivering next-generation digital solutions for enterprises across sectors. Founded in 2005 and headquartered in Vancouver, British Columbia, Canada, TELUS Digital has evolved from its roots in business process outsourcing into a full-service digital partner that combines human talent, proprietary technology, and advanced innovation to power digital transformation. With operations in over 30 countries and supporting hundreds of brands worldwide, the company operates at the intersection of technology, customer experience, and data to enable organizations to re-engineer how they engage customers, modernize operations, and build more agile, future-ready digital functions. TELUS Digital’s mission is to create sustainable value for its clients and the communities they serve by leveraging digital tools and data intelligence to solve complex challenges while maintaining a human-centered approach.

The company’s suite of services encompasses four key areas: customer experience management (CX), data and AI, digital product and IT engineering, and trust and safety operations. In customer experience, TELUS Digital supports omnichannel engagement across voice, chat, social media, email, and emerging digital interfaces, ensuring seamless and consistent customer journeys. In data and AI, it provides annotation, training data services, model fine-tuning, and AI lifecycle management to help enterprises scale responsible and ethical AI initiatives. The digital and IT engineering division delivers design, full-stack development, cloud migration, and software modernization for product-led organizations. Within trust and safety, the company offers content moderation, fraud prevention, identity verification, platform integrity, and compliance services. This comprehensive set of capabilities allows TELUS Digital to serve complex digital transformation initiatives by helping clients attract, engage, empower, and protect their customers while driving measurable growth and operational resilience in an evolving marketplace.

Strategically, TELUS Digital has positioned itself as a trusted partner for fast-growing, innovation-driven industries such as technology, gaming, e-commerce, financial services, media, and telecommunications. It emphasizes a “digital-first” mindset and integrates automation, analytics, machine learning, and human-centered design to deliver measurable business outcomes. The company’s global scale and multilingual workforce enable it to support more than 50 languages and deliver services 24/7 across multiple regions, giving clients the agility and reach they need to serve global markets. As enterprises increasingly face the challenge of delivering personalized digital experiences, unlocking data-driven insights, and maintaining consumer trust within regulated environments, TELUS Digital’s value lies in its ability to bring together people, processes, and technology. The company also champions responsible innovation, investing heavily in upskilling its workforce, sustainability, and ethical data practices to ensure that its growth is both socially responsible and future-oriented.

Looking ahead, TELUS Digital’s future focus centers on expanding its AI and analytics services, strengthening its digital product engineering and platform capabilities, and scaling its trust and safety operations across new markets and industries. The growing shift toward remote work, hybrid digital services, and distributed global teams highlights the importance of TELUS Digital’s adaptable delivery model and deep expertise in digital transformation. As emerging technologies like generative AI, conversational platforms, and predictive analytics reshape business operations, TELUS Digital is strategically positioned to help clients harness these innovations for competitive advantage. Challenges such as rapid technological change, global regulation, and talent scarcity remain, but the company’s robust infrastructure, strong client partnerships, and culture of innovation give it a sustained edge in the digital services landscape. Through continuous investment in people, technology, and ethical leadership, TELUS Digital continues to define what it means to be a forward-thinking, globally connected digital transformation partner.