Sr. Onsite Support Engineer job opportunity at HP Inc.

Bachelor's (B.Sc.)

Sao Paulo, Brazil

Sao Paulo....Brazil

• Oversees multiple critical or high-risk #technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions. __ • Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics. __ • Evaluates support plans based on business indicators and align them with the organization’s service #solutions. __ • Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth. __ • Acts as a trusted #advisor and #consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications. __ • Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management. __ • Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process. __ • Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area. __ • Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. __ • Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.