Bachelor's (B.Sc.)
Prague, Slovakia
Prague....Slovakia
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.Learn more at https://www.jnj.com/innovative-medicine We are looking for a Cell Therapy Coordinator in our affiliate in either Czech Republic or Slovakia:
Context of the role
CAR-T is an innovative class of treatment. Autologous CAR-T cells are made from a patient’s own cells, implying a complete redefinition of supply chain and commercial operations, as well as a close collaboration with hospitals. While clinical differentiation will remain essential, the user experience and service provision play a big role in the choice of a treatment.
Johnson & Johnson’s objective for CAR-T is to deliver best-in class customer experience through the CAR-T Go-To-Market (GTM) Model to delight our stakeholders and differentiate from competitors. Due to the nature of CAR-T and the necessity to create a different kind of relationships with hospitals, new roles are required to deliver CAR-T.
Role description
Overall purpose of the role
To make the link between commercial operations, medical affairs, Supply Chain and CAR-T sitesTo support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team, pharmacist, physician etc)To facilitate the patient and the cell journey and provide support to the different stakeholders throughout itTo provide day to day support and individual case management support to ensure smooth service delivery and facilitate cell logisticsTo support the onboarding of the treatment site and relevant stakeholders on the order management IT platformTo address special situations by routing to appropriate J&J stakeholders and coordinating with them to reach the desired solution
The Cell Therapy Coordinator (CTC) is an EMEA role dedicated to CAR-T operations at a local or cluster level and contributing to delivering a best-in-class customer experience. EMEA CTCs are closely connected together in a functional network.
Main activities / tasks
Local and regional CAR-T team membership and collaborationSupport one or more Operating Company as primary CTCAct as a local CAR-T expert on CAR-T operations and logisticsDirect any special situations to relevant local and regional stakeholders and provide status updatesContribute to the regional CTC team by sharing local experiences and best practices
Support to treatment centres for case managementCollaborate with the local team to support the onboarding of the treatment site on the case management IT platforms, ensuring the right stakeholders get the right informationCollaborate with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations including the delivery and receipt of the final manufactured productSupport patient enrolment by verifying completeness of information through the case management platformAssist the process from ordering, cell processing, cell transportation and deliveryCollaborate with internal stakeholders to solve issues in ordering or manufacturing according to company policiesSupport rescheduling and cancellations when neededProactively communicate with sites, leveraging the internal IT platform, and address sites’ queriesEnsure coordination with back up CTC in case of absence
Enable synchronisation of patient and cell journeyProactively check and facilitate order processing by collaborating with J&J stakeholders (Supply Chain, Customer Service, CTAL…)Coordinate cell pickup and delivery in collaboration with vein-to-vein and based on site preferencesOversee the cells status location and timelines and communicate frequently on any changes or delays
Ensure positive customer experienceCollect and communicate issues / requests received from customers, coordinate triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or othersAlong with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
Ensure operational performance and fulfilment of obligationsUnderstand key supply chain processes, such as SC planning, delivery and enablementConfirm labelling and documentation requirementsCoordinate with the CTAL and CAR-T EMEA COE to communicate site demands regarding manufacturing slot availabilityLiaise with local MAF to ensure right information and support is provided for adverse event reportingProvide insights to local team and regional teams into CAR-T operations to enable continuous improvement initiatives to cell collection and processing processTimely report any issues to the appropriate stakeholders and routes (e.g. system bugs, Product Quality Complaints or Escalations)
Accountabilities
Be up to date with technical and compliance-related training on CAR-T and myelomaAct in full compliance with relevant local and regional regulations and SOPs, in particular:Data privacyHCBI / promotional rulesATMP regulationsQualityCompany SOPsPharmacovigilanceBe ready to support any audit or inspection from local health authoritiesSupport patient treatment by providing guidance and coordination with J&J operations, verifying completeness and documentation of information, and addressing any unusual request by routing to local or regional stakeholders as neededStrong collaboration with local Cell Therapy Account Lead (CTAL)Update internal case management platform with the latest case information and share reports with internal stakeholders when neededCollaborate with:local medical, commercial, customer service, quality, finance teamslocal legal and healthcare complianceEMEA Centre of Excellence, supply chain, quality, cell therapy commercial operationsSupport to hospital sites:Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacistSecondary contacts: CAR-T physician, CAR-T team, IT, hospital manager
Job location
Can be home or office-based in EMEA, preferably in a supported country (CZ or SK) with established CAR-T commercial operations.
The role can involve up to 10% domestic travel
Requirements
Proficiency with IT systemsEnglish proficiencyFluency in local language(s)
Knowledge & skills
E2E thinking and business acumenService and process orientationCommunication skillsAbility to navigate complex settings that involve multiple stakeholdersOwnership mindset – ability to act to “make things happen”, operate within agreed frame, and navigate J&J to influence decision makersDetail-oriented in managing processUnderstanding of data privacy and pharma compliance rulesAwareness of, and adherence to, Johnson & Johnson Credo values, policies and SOPsProven ability to establish and cultivate key relationshipsProven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials
Experience
Masters or Bachelor’s degree (medical or scientific discipline).3-5 years of prior experience in customer facing role, ideally in a hospital (e.g., patient care coordination) or working with hospitals (e.g. customer service or local trial management)Experience working with multiple internal stakeholdersExperience working in a transplant unit is a plusCell therapy experience is a plusSupply chain experience is a plus
Required Skills:
Preferred Skills:
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