Alibaba Cloud-IT Operation Manager-Querétaro job opportunity at Alibaba Group.

Bachelor's (B.Sc.)

Queretaro, Mexico

Queretaro....Mexico

1. Responsible for the comprehensive #operation and #maintenance management of #IT #infrastructure (including but not limited to servers, networks, storage, and related software platforms) within large-scale operational environments in the Americas region. 2. Develop and implement IT operation strategies, procedures, and standards (SOPs) to ensure the efficient, stable, and secure operation of IT systems, in compliance with internal and external regulations. 3. Manage the IT operations team, including recruitment, training, performance evaluation, team development, and daily management, to enhance team professionalism and efficiency. 4. #Lead IT incident management, event response, change management, and problem-solving processes to ensure high availability and #business continuity of IT systems. 5. Drive the IT operations' #transformation towards automation and intelligence, introducing advanced technologies and tools to continuously optimize operational processes, efficiency, and quality. 6. Responsible for IT infrastructure capacity planning, performance monitoring, and optimization to ensure resource allocation meets business growth demands. 7. Manage IT-related #vendors and third-party #service providers, ensuring their service quality and #SLA (Service Level Agreement) compliance. 8. Responsible for IT operations budget planning, cost control, and analysis of technology investment returns. 9. Collaborate closely with internal cross-functional teams (e.g., Facilities, Asset Management, Security, Business Units) to ensure IT operations effectively support overall business objectives. 10. Stay abreast of #industry trends and emerging technologies, supporting the evolution of IT architecture to enhance technological competitiveness.