Principal Advanced Services Engineer, CSS Tech Delivery, Database job opportunity at Oracle.

Other

Lagos, Nigeria

Lagos....Nigeria

As a member of the Support #organization, your focus is to deliver post-sales support and solutions to the #Oracle customer base while serving as an advocate for customer needs. This involves resolving #post-sales non-technical customer inquiries via phone and electronic means, as well as, #technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. #Career Level - IC4 Responsibilities As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the #Advisory Systems Engineer is sought by customers and #Oracle employees to provide expert technical advice. We also use… #Exadata and Oracle #Database Appliance (ODA) #Oracle #DBA and #Oracle Secure Backup #(OSB) #OCI, #Unix, #Linux, #Solaris, and #ZFS Storage #Real Application Clusters and Grid Infrastructure #Enterprise Manager OEM and Grid Control #Oracle VM, Directory Server, and ASM Network switches, protocols, and security Load balancer, Java, xml, SQL, shell scripting