Specialist: Property Finance (FAIS) job opportunity at Absa.

Graduate Certificate

Cape Town, South Africa

Cape Town....South Africa

Sales Acquisition #salesacquisition & Execution: Execute action plans to meet monthly targets for applications, final grants, attorneys instruct and registrations as per the Performance Development Plan. Actively prospect and generate new business using a variety of methods (e.g. cold calling, networking, referrals, real estate agents). Engage with existing customers #customer through leads to explore refinancing or re-mortgaging opportunities. Visit prospective customers or sources at their preferred location and time to offer personalized mortgage solutions. Assist customers in completing and submitting accurate applications with all required documentation to the Production Centre. Maintain and monitor the conversion ratios from application to final grant, final grant to instruct and instruct to registration, ensuring alignment with internal standards. Track applications and provide regular updates to clients and referral sources. Participate in marketing activities such as property shows, auctions, and open house events to grow customer pipeline. Monitor competitor activity and proactively adjust sales #sales strategies to gain market share for Absa Home Loans. __ Relationship Management: Develop and manage relationships with external stakeholders including customers, property developers, estate agents, attorneys, and other sources. Collaborate with Key Account Managers to onboard developers as approved lead generators and generate consistent deal flow. Conduct regular meetings with referral sources to uncover new sales opportunities and resolve service issues. Educate business sources on loan products, application processes, and updates to maintain quality submissions and engagement. Partner with internal business units to identify cross-sell opportunities and deliver superior business value. __ Governance & Compliance #compliance : Ensure all business secured complies with Absa's governance, risk, and compliance frameworks. Maintain ethical conduct in all dealings with clients, colleagues, and partners. Promptly report any suspicious activities or transactions to the Risk and Compliance Consultant for appropriate action. __ Customer Service #customerservice Excellence: Provide exceptional service by ensuring all customer documentation is complete and submitted timeously. Handle customer queries and complaints swiftly (within 24 hours), keeping clients informed throughout the process. Ensure alignment with Treating Customers Fairly (TCF) principles to enhance satisfaction and retention. Actively seek feedback and referrals from satisfied clients to grow the customer base.