ITSM Governance Lead job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Canberra, Australia

Canberra....Australia

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Lead ITSM governance initiatives to ensure alignment with organizational standards and service excellence Collaborate across teams to drive consistent service management practices and continuous improvement Provide strategic oversight and guidance on ITSM processes and compliance Security Requirement: Due to the secure nature of this role, we are seeking candidates who are Australian Citizens or individuals with active security clearance (NV1) About the Role The ITSM Governance Lead will oversee the implementation and adherence to IT Service Management frameworks across multiple teams. This role requires strong leadership, stakeholder engagement, and the ability to drive governance strategies that support operational efficiency and risk mitigation. Key Responsibilities Define and monitor ITSM governance standards and processes Lead cross-functional collaboration to ensure consistent service delivery Facilitate stakeholder meetings to communicate progress and gather feedback Identify and mitigate risks impacting service management outcomes Use project management tools to track deliverables and enhance team productivity Provide expert guidance and solutions that span multiple teams and domains