SaaS Technical Analyst job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Worldwide, Bulgaria

Worldwide....Bulgaria

summarize with Ai

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. The role is open in various locations such as Sofia, Plovdiv, Varna, Ruse and Burgas. We are seeking a highly motivated and technically skilled SaaS Technical Analyst to join our team, with a focus on supporting and enhancing customer experience programs through SaaS platforms. The ideal candidate will be platform agnostic, with experience or interest in working across platforms like Medallia and Qualtrics. This role demands a deep technical understanding, strong communication skills, and the ability to drive results independently while collaborating with both internal and client stakeholders. You will play a critical role in ensuring technical excellence, resolving escalations, and supporting platform delivery and configuration. To keep it short, below are some key responsibilities: You will serve as a technical expert with deep knowledge of partner platforms and systems Confidently address client technical queries You will identify scope and technical dependencies to ensure seamless integration and delivery You will manage technical documentation on the program, including specifications and configurations Ensure the technical integrity and quality of CX programs across SaaS platforms Oversee and/or run all platform configurations to meet client requirements You will lead technical investigations at the client or PM’s request or in response to quality incidents You will manage and prioritize technical escalations, ensuring swift resolution Train and upskill junior analysts, fostering growth within the team Lead Discovery Workshops across IT, Reporting, and Survey domains to gather technical and business requirements You will manage discrete scope elements or workstreams, driving them to successful completion You will develop and execute quality plans, conduct QA testing, and will manage overall quality assurance for the account You will collaborate across teams to design, configure, and optimize CX platform solutions You should use JavaScript, HTML, or CSS to implement technical customizations as needed You will translate business needs into technical requirements and solutions. You will manage and prioritize multiple tasks efficiently under tight deadlines.