Tech Supp Professional job opportunity at Honeywell.

Bachelor's (B.Sc.)

Bucuresti, Romania, Romania

Bucuresti, Rom..........Romania

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As a Technical Support Professional here at Honeywell, in Bucharest, you will lead and manage a team, provide guidance, and resolve complex issues to deliver exceptional customer service and drive business goals. You will report directly to our Tech Support Manager and you’ll work out of our Bucharest location on a Hybrid work schedule (3 days from the office and 2 days from home). __ Honeywell Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, #advanced data analytics, #software, #robotics, sensors, process automation and asset performance management solutions. We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. __ Responsibilities Provides support for Tier I Support Specialists witescalated technical issues and/or client policy inquiries for end user support via chat, email, and technical coaching. Remote diagnostics, troubleshooting, analysis & resolution of support issues via inbound calls and email . __ Follows established process and procedures to provide support to customers via all contracted channels (Phone, email). Contribute to authoring, reviewing, & updating the knowledge base. Maintains a high degree of technical knowledge relating to assigned customer or product., contribute to ongoing Quality improvement initiatives. Represents/handles all Helpdesk activities – internal and external stakeholders.