Technology Support Engineer job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Gurugram, India

Gurugram....India

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Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMware Datacenter Virtualization Architecture and Design Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance system performance. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Datacenter Virtualization Architecture and Design. - Strong understanding of virtualization technologies and their applications. - Experience with troubleshooting and resolving virtualization-related issues. - Familiarity with cloud computing concepts and infrastructure. - Knowledge of network configurations and storage solutions. Additional Information: - The candidate should have minimum 3 years of experience in VMware Datacenter Virtualization Architecture and Design. - This position is based at our Gurugram office. - A 15 years full time education is required.