Application Tech Support Practitioner job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Gurugram, India

Gurugram....India

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Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your extensive product knowledge. Your role will require you to navigate complex situations, ensuring that client satisfaction remains a top priority while maintaining the integrity of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor and evaluate team performance to ensure high-quality service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and service desk software. - Ability to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact with clients and team members. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.