Application Tech Support Practitioner job opportunity at Accenture Plc.



bot
Accenture Plc Application Tech Support Practitioner
Requires: General - XP
Pattern: other
apply Apply Now
Salary:
Status:
Copy Link Report
Bachelor's (B.Sc.)
Gurugram, India
Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your extensive product knowledge. Your role will require you to navigate complex situations, ensuring that client satisfaction remains a top priority while maintaining the integrity of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor and evaluate team performance to ensure high-quality service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and service desk software. - Ability to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact with clients and team members. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Other Ai Matches

Record to Report Ops Associate-Alabang Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Business Transformation Assoc Manager Applicants are expected to have a solid experience in handling Performance & Quality related tasks
Digital Data Reviewer - Mandarin with Hakka Dialect Support (Trust & Safety) Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
DE030717-Client Financial Management Analyst Applicants are expected to have a solid experience in handling Finance related tasks
Application Developer Applicants are expected to have a solid experience in handling Program, Project & Service Management related tasks
Enterprise AI Value Strategy Consultant Applicants are expected to have a solid experience in handling Data & AI related tasks
Delivery Lead Applicants are expected to have a solid experience in handling Service Delivery related tasks
Technology Strategy Consultant Applicants are expected to have a solid experience in handling Strategy Services related tasks
Record to Report Ops Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Technology Operating Model Manager Applicants are expected to have a solid experience in handling Strategy Services related tasks
Mandarin Chinese Language Applicants are expected to have a solid experience in handling Software Engineering related tasks
Data Management Associate Manager Applicants are expected to have a solid experience in handling Data & AI related tasks
Delivery Operations Team Lead Applicants are expected to have a solid experience in handling Service Delivery related tasks
[IT One] Business Analyst - Clinical Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Gen AI Engineer Applicants are expected to have a solid experience in handling Data & AI related tasks
Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
COBOL Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Enterprise Architect Senior Manager, Consumer Goods & Services Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Epic Cupid Application Coordinator AMS/IMS - 5622689 Applicants are expected to have a solid experience in handling Information Technology Operations related tasks
#ACN S&C GN - SC&O – SC Digital Oracle- Manager Applicants are expected to have a solid experience in handling Consulting related tasks
Record to Report Ops Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Infrastructure & Capital Projects – BIM/GIS Coordinator IV – BIM/VDC Engineer - Higher Education, ANS Applicants are expected to have a solid experience in handling General related tasks