Infra Tech Support Practitioner job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Gurugram, India

Gurugram....India

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must Have Skills: Cisco Data center routing & switching, F5 Load balancer and Wireless Good to Have Skills: Firewall and Infoblox (DDI) Roles & Responsibilities: - The role is of Network Engineer with Design, Implementation and Troubleshooting skills Require Good Routing and Switching skills with knowledge on Wireless and Meraki infrastructure. - Knowledge about Infoblox DNS, Load balancers and Firewalls is added advantage. - Good in Design skills and Documentation is required Knowledge about the Monitoring tools is beneficial. - Implementation of large-scale deployments across the network, Configure and install various network devices and services eg, routers, switches, cisco meraki and F5 load balancer. - Provide Level 3 support for troubleshooting and resolve issues. Deep understanding of networking protocols ex- IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X 3 Knowledge and hands-on experience of LAN/WLAN/WAN support for voice, data and video networks at Access and Core network layers Expertise on Routing protocols BGP can list advantages. - Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. - Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. - Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. - Follow ITIL process with proving skills in working with Incident & Change management methodologies. Professional & Technical Skills: - IT architecture, Data Center and Cloud Offering knowledge. - Relevant understanding of Key IT system areas: DC Components, NW Components. - In-depth understanding of Cisco platforms. - Advanced capability in design and deployment of Cisco Validated Designs - Strong on BGP and OSPF routing protocols and experience with various network management tools. - Experience engineering, delivering, and supporting IOS, IOS-XE, and NX-OS based switching platforms. - Understanding of Cisco Nexus and Catalyst product lines, thorough comprehension around L2 and L3 quality of service Additional Information: - Should have 8+ years of experience in Network operational support/management roles. - Should have supported Network deployments Should have experience performing Network transitions / transformations. - Good understanding of procedures, application and concepts within own subject area. - An ability to learn new technologies quickly. -Good time management skills. -An ability to follow processes. - Good communication skills both written and verbal. Educational Qualification: BS or BA in Engineering, Computer Science or equivale. Additional Information: CCIE Certifications or its equivalent Network certification.