Application Tech Support Practitioner job opportunity at Accenture Plc.



bot
Accenture Plc Application Tech Support Practitioner
Requires: General - XP
Pattern: other
apply Apply Now
Salary:
Status:
Copy Link Report
Bachelor's (B.Sc.)
Gurugram, India
Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client concerns and designing effective resolutions based on your comprehensive product knowledge. Your role will require you to navigate complex situations, ensuring that client needs are met promptly and efficiently, contributing to overall client satisfaction and system performance. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and analyze system performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and customer relationship management tools. - Ability to troubleshoot and resolve technical issues efficiently. - Excellent verbal and written communication skills in both English and French. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Other Ai Matches

Order to Cash Operations Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Salesforce Business Analyst (ScrumMaster + SF Admin CRT101 certified) Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
S&C - GN - CFO EV - EPM - Consultant Applicants are expected to have a solid experience in handling Consulting related tasks
Application Support Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Content Designer - Newcastle Applicants are expected to have a solid experience in handling Software Engineering related tasks
Mainframe Application Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
S&C Global Network - AI - CDI - Data Science Manager Applicants are expected to have a solid experience in handling Data & AI related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Salesforce Application Developer (Lightning Web Component) Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Business Transformation Assoc Manager Applicants are expected to have a solid experience in handling Performance & Quality related tasks
Inbound Sales Representative Associate - Messaging Applicants are expected to have a solid experience in handling Sales as a Service related tasks
SAP CPI Associate Manager Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
DE030219 - Del Center Strategy Ops Assoc Director Applicants are expected to have a solid experience in handling Delivery Leadership related tasks
SAP HCM Workforce- Job & Position (JS) Associate Manager Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Order to Cash Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Accenture Internship Opportunities (Jan/Feb/Mar) 2026 Applicants are expected to have a solid experience in handling Consulting related tasks
Senior Linux/Middleware Eng (Env Mgmt) - SBE GIPS Applicants are expected to have a solid experience in handling Software Engineering related tasks
Software Engineering New Associate (Fresh Diploma Graduate Program) Applicants are expected to have a solid experience in handling Software Engineering related tasks
Thai Bilingual Analyst/Translator Applicants are expected to have a solid experience in handling Software Engineering related tasks
Workday Certified Financials Architect Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
MLOps Engineer Applicants are expected to have a solid experience in handling Data & AI related tasks