Technical Agent (Bilingual German and English) job opportunity at IBM.

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IBM Technical Agent (Bilingual German and English)
Requires: 3-years - XP
Pattern: full-time
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Zagreb, Zagrebačka županija, Croatia
Zagreb, Zagreb..........Croatia

The #Client #Innovation #Center #Zagreb in #Croatia is one of the strategic #IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best #technical solutions with client needs. The center is located in the City Plaza complex, reachable easily by public transportation and offering a variety of content including cafes, restaurants, shops as well as a fitness center and kindergarten.. __ Your role and responsibilities This role participates in remote #technical support of #IBM #hardware and #software products and/or systems and may include the following:. __ Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.. __ Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. __ Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). Identify known defects and fixes to resolve problems. __ Provide assistance on supported product known defects for which available corrective service information and program fixes are available. __ Identify suspected defects and engage development teams to assist in resolution. __ Provide assistance with questions regarding product documentation related to the supported products. Interpret online manuals regarding #IBM #code and #application interfaces. __ Collaborate with other support centers and business units to provide seamless problem resolution. __ Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications. __ Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. __ Demonstrate excellent oral and written communication skills. Position may require industry certification and skills training requirements.

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