Emergency Assistance Associate - Bilingual French job opportunity at Allianz SE.

Home Jobs Assistance Emergency Assistance Associate - Bilingual French position at Allianz SE


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Allianz SE Emergency Assistance Associate - Bilingual French
Requires: 1-year - XP
Pattern: full-time
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Professional Certificate
Ontario, Canada
Ontario....Canada

You will work within a #dynamic, 24/7 environment, #providing timely, accurate, and #efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and #attention. Open medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures. Provide clients with referrals to medical providers and work towards cost containment by leveraging our network. ----- Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process. Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits. Assist clients in navigating online resources for content and claim submissions, offering guidance as needed. Adhere to Canada’s Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality. Aid with language translation. Familiarity with AI tools like ChatGPT and similar technologies can help enhance productivity and support innovative problem-solving in daily tasks.

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