Thesis Internship Management Consulting job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Amsterdam, Netherlands

Amsterdam....Netherlands

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Internship details Period: 4 – 6 months Hours per week: 32 - 40 Location: Hybrid (ITO office, Amsterdam and work from home) Start date: February 2026 The work Hi future changemaker in Consulting! As a master student joining the Service team at Accenture Song, you’ll explore how next-generation technologies — such as Agentic AI — are transforming the way organizations design and deliver exceptional customer experiences. You’ll work alongside Management Consultants, designers, technologists, and strategists to help clients reimagine their customer-facing services and products. You’ll gain hands-on consulting experience while having the opportunity to write your thesis on a topic that drives real impact. Team The Service Group focuses on the Customer Experience & Service Reinventions domain — the front line of how companies connect with their customers. Our consultants combine strategy, design, and technology to help global organizations deliver seamless, personalized, and intelligent service experiences. We are especially exploring how AI can revolutionize customer interactions, streamline service operations, and unlock new business models. Daily Tasks As a Consultant intern within our team, you’ll have two focus areas: Research: Write your thesis on a topic within the Customer Experience or Service Reinventions domain. Consulting exposure: Get practical experience working on client challenges with our experts. Your daily tasks may include: Conducting research on digital transformation, AI in service, and customer experience innovation. Exploring how AI can enhance customer journeys, e.g., through intelligent assistants, predictive service, or hyper-personalization. Writing and presenting your findings to our internal teams and clients. Participating in real project work with consultants and designers from Accenture Song. Research You can define your own thesis topic within the service domain, but examples include: The AI Promise: How can companies materialize the productivity gain of service agents? AI in Customer Experience: How can companies use large language models to deliver human-like, efficient customer interactions? Intelligent Service Transformation: How AI-driven automation can improve customer operations while maintaining empathy and trust. Data-driven Personalization: Leveraging AI insights to tailor digital and human touchpoints. Customer Platforms: Designing integrated, adaptive platforms for omnichannel engagement. We also welcome your own creative thesis ideas related to the intersection of AI, digital experience, and service design — several previous interns have already completed theses in collaboration with clients and Accenture Consultants. Song Talent Factory (STF) As part of your internship, you will also take part in Song Talent Factory. This program will be leading you through your path at Accenture Song and will provide additional engagements/activities/projects to enhance your intern experience. Being part of the Song Talent Factory, you will: Get professional guidance on finding the next step in your career; Get expert support on your thesis topic while leveraging all Accenture resources; Be part of one Song program where you are required to collaborate with other interns at Accenture Song from our different offerings (Commerce, Design & Digital Product Creation, Marketing and Customer Service); Work on a large internship long consulting project together with your STF group. This will allow you to not just get a glimpse of one of the four capabilities, but you will really get to see everything Accenture Song has to offer; Be part of the Accenture Song community through companywide and intern specific engagement events; Enjoy the wide variety of training opportunities. From building an app for coffee catch-ups to dinners after work, the Song Talent Factory will make your experience at Accenture Song even more enjoyable! Interested? If you are interested, please provide us with a motivational letter where you propose a research topic. You can upload your motivation letter together with your resume in our Workday system Who we are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song. Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.