BPO Service Delivery Operations Manager | Ilocos job opportunity at Accenture Plc.

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Accenture Plc BPO Service Delivery Operations Manager | Ilocos
Requires: General - XP
Pattern: other
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Bachelor's (B.Sc.)
San Nicolas, Philippines
San Nicolas....Philippines

JOB DESCRIPTION: Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement. Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies. Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets. Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities.

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