DE029918-Workforce Services Associate Manager job opportunity at Accenture Plc.

Bachelor's (B.Sc.)

Quezon City, Philippines

Quezon City....Philippines

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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Hybrid OVERALL PURPOSE: Responsible for gathering and documenting requirements, designing, tracking, reporting and analyzing key organizational and operational reports. This position coordinates across client and internal teams to provide metrics and reporting to support the organization. RESPONSIBILITIES: • Establish and nurture rapport with clients that is conducive to a long-term business relationship • Manage performance of assigned functional areas and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as personnel productivity • Drive efficiency with accuracy on reporting • Continually offer input to innovate processes, systems, organization and culture • Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities • Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services • Prioritize and manage multiple complex projects within time, technical and resource constraints • Provide written documentation to appropriate team members and clients addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments • Provide advanced problem solving, troubleshooting and system consultation to clients • Coordinate client resources and assign project tasks • Proactively identify and orchestrate prompt resolution of internal and client issues • Manage the development, creation and distribution of all operational and fiscal business reporting – both internal and client facing OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1