Customer Experience and Service Transformation Advisory Senior Manager (Products) job opportunity at Accenture Plc.



bot
Accenture Plc Customer Experience and Service Transformation Advisory Senior Manager (Products)
Requires: 12 years - XP
Pattern: other
apply Apply Now
Salary:
Status:
Copy Link Report
Bachelor's (B.Sc.)
Worldwide, USA
Worldwide....USA

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song You are: You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents. You’ve previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you’ve pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders. The Work: Evaluate clients’ current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences Advise clients on ways to measure success and improve their customer-centric metrics Establish relationships with client stakeholders and build long-term partnerships for Accenture Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service Manage and coach junior team members, and continue to grow your own expertise Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office

Other Ai Matches

Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Management Consultant in Utilities Applicants are expected to have a solid experience in handling Consulting related tasks
ServiceNow-Expressions of Interest - Ballarat Applicants are expected to have a solid experience in handling Software Engineering related tasks
Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
HR Capability Process Lead Applicants are expected to have a solid experience in handling Consulting related tasks
Oracle Cloud Financial Consultant Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Infrastructure & Capital Projects – Senior Contract Coordinator, ANS Applicants are expected to have a solid experience in handling General related tasks
Trust & Safety QA Analyst (English Speaking) Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Scrum Master Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Business Architect Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
SAP HANA DB Administration Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
B2B Marketing Strategy Director Applicants are expected to have a solid experience in handling Marketing & Communications related tasks
Customer Platforms Manager Applicants are expected to have a solid experience in handling Consulting related tasks
Measurement & Report Analyst Applicants are expected to have a solid experience in handling Performance & Quality related tasks
Senior Manager Life Sciences / Med Tech - Products Applicants are expected to have a solid experience in handling Consulting related tasks
Sales Development Rep Analyst-Voice Applicants are expected to have a solid experience in handling Sales as a Service related tasks
FPA Specialist -Expressions of Interest - Ballarat Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Threat Exposure Management Senior Analyst_#CFC Prague Applicants are expected to have a solid experience in handling Security related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Inbound Sales Representative Associate-Voice Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Business Advisory Associate-Messaging Applicants are expected to have a solid experience in handling Service Delivery related tasks
Technology Consulting Practitioner Applicants are expected to have a solid experience in handling Consulting related tasks
Security Architect Applicants are expected to have a solid experience in handling Security related tasks