Field Service Engineer Trainee job opportunity at PHILIPS.



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PHILIPS Field Service Engineer Trainee
Requires: 1-year - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Kaohsiung, Taiwan
Kaohsiung....Taiwan

Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.__ • Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment.__ • Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.__ • Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records.__ • Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.__ • Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures.__ • Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience.__ • Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust.__ • Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service.__ • Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.

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