Field Service Engineer Trainee job opportunity at PHILIPS.

Bachelor's (B.Sc.)

Kaohsiung, Taiwan

Kaohsiung....Taiwan

Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.__ • Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment.__ • Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.__ • Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records.__ • Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.__ • Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures.__ • Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience.__ • Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust.__ • Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service.__ • Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.