Customer Service Manager job opportunity at DHL.

Bachelor's (B.Sc.)

Caracas, Venezuela

Caracas....Venezuela

summarize with Ai

At DHL Express, our vision is “Connecting people, improving lives”. We are the Most International Company in the World, “the big yellow machine” as we love to call it. Specifically In our Central and South America region, we cover 15 countries, from Parque Nacional Tikal in Guatemala, to Ushuaia in Tierra del Fuego – Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving more than 10 million shipments a year, and exceeding our customer’s needs, while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America, and we feel really proud of that. And the good news are... We are looking for a Superstar like you, are you insanely customer focused and someone who wants to have the best day, every day... Role Purpose Provide the best Customer Service support with adequate planning, direction, development, operational efficiency to provide a world-class customer experience; monitoring the service, quality of the team, leading and motivating them through management tools such as feedback and coaching, in order to ensure adequate attention in accordance with DHL standards. Main Accountabilities •Lead the team to ensure fulfillment of COE (Center of Excellence) – ISO standards, in terms of quality, excellence, productivity, environment and teamwork. •Promote the standardization of processes, operational efficiency and digitalization, focused on improving the Customer Experience Journey. •Ensure quality monitoring in a regular and organized manner to identify opportunities for improvement and address them. •Ensure an adequate environment and a level of training that allows us to provide the best service to our customers. Requirements •Graduate in Engineering, Administration, Foreign Trade, and/or Associated Careers (exclusive). •Experience of 5 years as minimum in the Customer Service area at the country level in global companies. •Post graduate degree in Business Administration, International Trade, Project Management, etc. •Advanced level of english. •Experience in leading and developing functional teams. •Capacity for analysis and problem resolution, managing different variables and with a high financial focus and management of the sales budget. •Results oriented and with Innovative capacity, following standardized processes. •Skills to manage in a agile and dynamic organization, in a scheme of continuous improvement and collaborative work. •Strong communication skills at all levels and in different channels. •Strengths to negotiate and generate sustainable solutions over time. Should you have any questions, do not hesitate to contact Lenny Vivas (Email: [email protected]@dhl.com).