Fraud Enforcement Manager, Account Integrity & Security job opportunity at Etsy Inc.

Professional Certificate

Brooklyn, United States Of America

Brooklyn....United States Of America

summarize with Ai

Account #Reviews & #Investigations: Conduct comprehensive reviews and in-depth investigations into accounts for security or integrity concerns. This means meticulously analyzing identity information, sign-in activity, user behavior, and all sorts of data points to identify and pinpoint #fraudulent activity. __ Trend #Analysis & Insights: Proactively identify emerging trends, patterns, and vulnerabilities. This involves meticulous data analysis using Looker and SQL, using visualization, dashboard, and querying capabilities to translate insights into actionable recommendations for improving detection strategies and operational processes. __ Measurement & Quality Assurance (QA): Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models. The feedback you provide and continuous contributions will be impactful to calibrations making sure everything is accurate and efficient. You’ll also focus on process improvement insights which drive continuous improvement to the member journey. __ ML Ops #Support: Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and ongoing optimization; bridge the gap between operational needs and model performance. __ Support for New Product Launches: Act as a subject matter expert for new product launches and initiatives, assessing potential risks, providing input on design, and supporting the development of appropriate controls. __ Operational Improvements: Constantly be on the lookout for ways for process efficiencies and operational improvements. This could involve leading or contributing to initiatives that streamline workflows, improve our tools, or simply reduce manual effort. __ Documentation & Knowledge Sharing: Create and maintain clear and detailed documentation of fraud patterns, investigation #techniques, and effective strategies. Plus, you'll share your wisdom and provide training to new specialists and other team members. __ Operational Enablement: Assist in developing and delivering detection training for frontline investigators. Build and maintain documentation, including workflows and trend insights, to improve team investigations and operational efficiency.