SAP ABAP- Service Management, Sr. job opportunity at Thomson Reuters.

Bachelor's (B.Sc.)

Mexico City, Mexico

Mexico City....Mexico

Do you have experience in #IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! You will be responsible for day-to-day #operations for the #applications you support, working as part of a larger global team, continuously improving our global enterprise. __ About the Role In this opportunity as an #SAP #ABAP- #Service #Management, #Lead, you will: Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Deliver #SAP #WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. __ Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems. __ Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.. __ Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. __ Active collaboration in #SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. __ Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, #software #quality, and reliability, including meeting/exceeding SLAs. __ Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. __ Responsible for monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. __ Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. __ Participate in complex initiatives such as large-scale upgrades. Partner with #security, #data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. __ Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies.