Manager - Business Support - Project Management job opportunity at DHL.

Bachelor's (B.Sc.)

Bogotá, Colombia

Bogotá....Colombia

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Project Manager: Project Support – Value Added Services, DGF US Job Summary: This position will oversee and manage compliance project management, third-party compliance documentation, administrative support, analytics, process optimizations, and the configuration and customization of regional reports. This role is critical in supporting the operational needs of the Americas Customs Brokerage, ensuring adherence to internal compliance policies, efficiency, and high-quality service delivery. Key Responsibilities: 1. Compliance Project Management: Lead compliance-related projects to ensure adherence to regulatory requirements and internal policies. Develop project plans, timelines, and deliverables, coordinating with various stakeholders to ensure successful project execution. Monitor project progress and provide regular updates to senior management. 2. Administrative Support: Provide comprehensive administrative support to the Americas Customs Brokerage team. Manage documentation, coordinate meetings, and maintain accurate records. Assist in the preparation of reports, presentations, and other documentation as needed. 3. Analytics and Process Optimization: Conduct detailed data analysis to identify trends, insights, and areas for improvement. Develop and implement process optimization initiatives to enhance operational efficiency and effectiveness. Collaborate with cross-functional teams to streamline processes and improve service delivery. 4. Configuration and Customization of Regional Reports: Configure and customize regional reports to meet the specific needs of the Americas Customs Brokerage. Ensure data accuracy, relevance, and timely delivery of reports. Work closely with stakeholders to understand their reporting requirements and deliver tailored action plans from the data. 5. Overall Support for Americas Customs Brokerage: Provide ongoing support to the Americas Customs Brokerage team, addressing their operational needs and challenges. Act as a liaison between the GSC and the Americas Customs Brokerage team and country heads to ensure seamless communication and collaboration. Assist in the development and implementation of strategic initiatives to support business growth and operational excellence. 6. Communication and Collaboration: Foster effective communication within the project team and with external stakeholders. Support project managers in ensuring alignment on project goals and objectives. 7. Ad-hoc tasks related to Project Portfolio: Conduct data analysis in Excel to support project tracking and reporting. Create and maintain project dashboards to visualize progress and performance metrics. Support Project Managers on any other related task, such as process mapping and documentation. 8. Qualifications Bachelor’s degree in Business Administration, Project Management, or a related field. 1 year of experience in project management or a related role is preferred. Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Teams. Experience with MS-Project and MS-Visio is a plus. Strong organizational skills and attention to detail. Excellent written and verbal communication skills in English. Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. Analytical mindset with the ability to interpret data and generate insights. Relevant information: Annual performance bonus Type of Contract: Indefinite - Directly with DHL Colombia.