Head SCA Customer Insurance Distribution job opportunity at DHL.

Bachelor's (B.Sc.)

Bogotá, Colombia

Bogotá....Colombia

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**Please submit your resume in English** About DHL and IRM: DHL Group, the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives.  We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our AMERICAS region. Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities. Job Purpose: To be responsible to develop IRM’s South, Central America (SCA excl. Mexico) customer insurance sales organisation and its results worldwide in accordance with IRM London EVP and/or SVP management instructions, placement processes and strategy and in close cooperation and alignment with DHL BU’s. Focus is on the sale of customer insurance or extended liability terms (SVP) and conditions to direct DHL customers and prospects. This may involve personal active sales calls to potential clients in accordance with regional, national activities & targets. To maintain and develop existing business, products, solutions with clear focus on wining market share with BU’s and their clients in order to achieve outstanding growth and risk transfer worldwide. Maintain and develop relationships with the underwriting team of IRM in London, where required with local (fronting) insurer and IRM insurance partners. Ensure right products are developed and available at all digital and analogue points of sale per customer segment and/or DHL BU. To ensure IRM Customer Sale Organisation will efficiently train and support the customer insurance sales force and relevant staff within the DHL BU’s in customer insurance matters enabling sales. Closely cooperate and align claims handling requirements following customer insurance sale with the IRM SVP SCA Claims London so after sales services are of outstanding experience to DHL BU’s and/or their customers. To conduct customer product and sales trainings, introduce an effective sales performance reporting, maintain effective management of internal and external meetings Ensure compliance with local (insurance & tax) laws and regulations when conducting customer insurance sales globally and the commercially and legally correct selection of the customer solution (Cargo Insurance vs. SVP) Your tasks: Together with the business units build a SCA customer insurance sales and distribution organisation within your region Increase both Customer Insurance sales premium & placement of number of policies Regular trainings, sales and support to regional and national IRM Customer Insurance sales departments, all BU’s and develop way of embedded insurance sales within your region Ensure product uniformity of customer insurance product group worldwide and its ancillary processes, new product development for customer segments such as but not limited to wine and spirits, perishables, IP, healthcare SCA insurance market relations and solution development for IRM for facultative product placement of solutions outside captive appetite Implementation of IRM sales approach and training scheme on customer insurance Overall relationship management and development wit BU’ sales and operations and management Target setting customer insurance sales with BU’s IT System development and integration for customer insurance services, sales, documentation and claims, its constant adjustment of such system and its functionalities in accordance with IRM Global management strategy DHL intranet content and community management on customer insurance materials Compliance with all local laws and insurance & tax regulations, advice DHL in each country of service what licenses, registrations or product type is required to be 100% compliant when offering customer insurance to DHL customers in conjunction with IRM head of insurance regulation, Tax compliance CI/SVP  Sales P&L overview (Sales Revenues, penetration rates, EBIT & loss ratios at BD and DHL level) CI/SVP Global and local sales trend analysis CI/SVP Monthly dashboard reporting for BD’s Global and local CI/SVP data review & operational follow up Global BD strategy alignment & relationship management on quarterly calls CI/SVP Pricing guidance within insurance parameters provided by Insurance Program Managers Global and local BD marketing support CI/SVP sales training alignment & tools External Customer Workshops CI/SVP global and local training tool development & execution CI/SVP Expert knowledge/ resources to support Customer meeting & technical sales support Identification of market share opportunities (for referral to Insurance Program) inc. new product requirements. CI/SVP Marketing support Certificate & Claims System management and support Local and regional regulatory oversight of all materials the BU may develop for marketing and distribution purposes incl. but not limited to quotations and cover confirmation & escalation to IRM management Stakeholders External DHL BU customers Freight forwarders Carriers (LOCAL) Insurers Brokers IT Supplier Internal In-house Staff & Management DHL BU’s and IRM Insurance Program Managers IRM System Architecture manager and IRM Compliance Manager IRM Regional, national customer insurance managers a d other IRM business line managers DHL BU sales and training staff DHL BU/GBS IT departments Management Responsibility Manage a department or a small unit that includes multiple teams led by Managers and/or Team Leaders Your profile: Education Level University degree in business administration, insurance or economics Experience Level 5-10 Years of experience in leading a SCA (cargo) Insurance Sales and business development organisation with a logistics company or an insurer or SCA broker Is familiar with global cargo insurance program structure and experience in managing corresponding fronting insurance arrangements and distribution networks Knowledge of the transport or freight forwarding business and the sale of cargo insurance, track record of having grown business premiums and volume Solid technical knowledge in marine cargo insurance and claims, product clauses and design as well as pricing Actual sales experience at some point in the past professional career in front of customers with the aim to win business Advance personal computer skills and demonstrated competency in using Microsoft Office applications, including Outlook, Word, Excel, PowerPoint We offer: Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application.