Manager, Key Account job opportunity at DHL.

Bachelor's (B.Sc.)

Qingdao, China, Peopl. Rep.

Qingdao....China, Peopl. Rep.

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Job Purpose: Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business environment to deliver profitable growth and service excellence. Support Global/Regional Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan. Main Accountabilities Customer · Provide customer orientated service at all times relating to sales and operation issues. · Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue · Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs · To drive and manage profitable growth with the assigned customer · Develop and manage China brand customers to expand market share and business opportunities globally. Stakeholder · Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers · Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects · Work with other DHL divisions for end-end supply chain solutions and collaborations · Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity · Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers · Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs Measurement Criteria / KPIs · Existing customer retention & continued patronage · Developing new revenue and profitable growth · Timely settlement of customer issues and disputes · Increase SOW of China brand customers in terms of volume & GP · Achieve excellent agreed sales and related targets (e.g., pipelines, sales calls, etc.) · RFI/RFQ Response · Relationship Mapping · End to End solution · Sales & Product Collaboration · Virtual Team Management Requirements Skills · Planning and Organization · Good Interpersonal skills · Excellent Communication skills · Passion to develop new customers · Influencing skills · Negotiation skills · Ability to work under stress Experience · 3 to 5 years in the logistics or forwarding Industry · Least 2 years in dealing with Major Accounts on a country level · Relevant experience in International supply chain will be an advantage · With experience in maintaining and developing key domestic brands and enterprises will be an advantage Educational Qualifications · Degree Holder, relevant post graduate qualification will be an advantage · Fluent use of English (both written and spoken) · Competent Computer skills required.