IT Superuser job opportunity at DHL.



bot
DHL IT Superuser
Requires: General - XP
Pattern: full-time
apply Apply Now
Salary:
Status:
Copy Link Report
Bachelor's (B.Sc.)
Esenyurt, Turkey
Esenyurt....Turkey

Let's be the part of our #TogetherUnstoppable team! DHL is a brand with a vision to become “The logistics company for the world”. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results. DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science & healthcare, technology, engineering & manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area. DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering & manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space. Qualifications: Bachelor’s degree in Engineering, MIS, Computer Sciences or a related field. Having experiences in a Service Desk role. Proven experience with IT system changes and involvement in IT projects. Strong troubleshooting skills and the ability to prioritize tasks based on operational needs. Excellent communication and interpersonal skills. Preferably, familiarity with ITIL processes and service management systems. Ability to work collaboratively with diverse teams and stakeholders. Strong analytical and problem-solving skills. Residing close to Esenyurt area Job Description: Serve as the primary contact for end-users regarding system and operational issues. Support users in resolving IT tickets (Incidents, RfCs, RfIs) and classify them according to priority and operational needs. Manage IT tickets through the service management system (GSN), adhering to ITIL processes. Escalate issues to appropriate resolver groups and track their resolution progress. Conduct daily/weekly system checks and investigate stock reconciliation discrepancies. Monitor IT systems to ensure seamless warehouse operations, engaging relevant resolver groups as necessary. Participate in release management, including UAT testing and system functionality checks. Train end-users on WMS functionality changes and maintain updated documentation. Communicate effectively with users, IT teams, and external suppliers to resolve issues promptly. Regularly meet with appointed IT contacts to discuss performance, ongoing issues, and updates.

Other Ai Matches

Postbote für Pakete und Briefe – Aushilfs-/Abrufkraft (m/w/d) in Wörrstadt Applicants are expected to have a solid experience in handling Services related tasks
Skladník s VZV Applicants are expected to have a solid experience in handling Global Forwarding, Freight" related tasks
Verkäufer Postfiliale (m/w/d) in 74354 Besigheim in Teilzeit (SVpflichtig) Applicants are expected to have a solid experience in handling Post & Parcel" related tasks
Senior Security Executive Applicants are expected to have a solid experience in handling Services related tasks
SUPERVISOR DE OPERAÇÕES Applicants are expected to have a solid experience in handling Supply Chain" related tasks
Ausbildung Fachkraft Kurier-, Express- u. Postdienstleistungen (m/w/d) in 2026 Applicants are expected to have a solid experience in handling Services related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
Abrufkraft in der Paketzustellung in Willich (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel" related tasks
Directeur d’agence (F/H) à Marseille (13) Applicants are expected to have a solid experience in handling Services related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
CUSTOMS AGENT Applicants are expected to have a solid experience in handling Services related tasks
Postbote für Pakete und Briefe – Abrufkraft (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
COORDINADOR/A JUNIOR PARA CENTRO LOGÍSTICO EN VALENCIA Applicants are expected to have a solid experience in handling Services related tasks
Paketzusteller in Vlotho – Minijob / Aushilfe im Spätdienst (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
Senior Software Engineer (.Net MVC) Applicants are expected to have a solid experience in handling Global Business Services" related tasks
Postbote für Pakete und Briefe – Aushilfs-/Abrufkraft (m/w/d) in Kirn Applicants are expected to have a solid experience in handling Post & Parcel" related tasks
Postbote für Briefe und Pakete (m/w/d) in Ansbach Applicants are expected to have a solid experience in handling Services related tasks
Postbote für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
Paketzusteller (m/w/d) Applicants are expected to have a solid experience in handling Services related tasks
Sortierkraft für Pakete (m/w/d) (Zeitraum: 25.11.25 - 10.01.26) Applicants are expected to have a solid experience in handling Services related tasks
AUXILIAR LOGÍSTICO I Applicants are expected to have a solid experience in handling Supply Chain" related tasks
Ausbildung Kaufmann/-frau für Spedition und Logistikdienstleistung (m/w/d) Applicants are expected to have a solid experience in handling Global Forwarding, Freight" related tasks
Postbote / Zusteller / Kurier für Pakete und Briefe (m/w/d) Applicants are expected to have a solid experience in handling Post & Parcel" related tasks