Senior Software Support Engineer job opportunity at Candescent.

Bachelor's (B.Sc.)

Bangalore, India

Bangalore....India

summarize with Ai

Self-service configuration and marketing tools give financial institutions greater control of their #branding, #targeted messaging and #overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step. __ Responsible for responding to complex inquiries of a technical or functional nature which are predominantly routine. Typically supports both (technical/functional) platform and product issues. Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise. Requires general knowledge of Candescent software platform products, and/or services. May assess needs and suggest alternative configurations or services. Ability to work flexible hours as required for issue resolution or rotating on call shifts. __ Responsible for taking Ownership of critical events and providing technical analysis and insight into the current condition and recommended solution. Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers).