Senior Associate - Billing job opportunity at DHL.

Bachelor's (B.Sc.)

Petaling Jaya, Malaysia

Petaling Jaya....Malaysia

summarize with Ai

Service Delivery • Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA. • Perform validation and maintenance activities comply with Global guidelines and approval process. • Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing. • Perform validation and rectify the errors found from the rejection report. • Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis. • Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage. • Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement. • Maintain and prepare data for transfer to produce accurate billing invoices/credits. • Perform quality checks (Billing Supervisory checks) Process • Adhere to internal authorization levels and local guidelines. • Actively participate the digitization/automation of non-value adding tasks. • Establish and maintain a positive working relationship and foster a cooperative and supportive team environment. • Take part in procedures and systems review to minimize risk and increase cost efficiency. • Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes. • Support analytics and process reviews for sustainability and identification of automation/digitization opportunities. • Prioritize process and system capability enhancements that are customer-centric and essential for business operations. Required Competencies • Flexible to work on weekends and public holidays if required. • Analytical skills. • Experience in Microsoft Windows & Excel as an end user. • Good communication skills in English, both oral and written. • Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way. • Self-motivated and highly organized with a high level of attention to detail • Energetic, enthusiastic, team player. • Able to manage deadlines. • Ability to work in fast pace environment. • Experience in Power BI/Query/Automate is a plus. • Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements. • Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand. • Big picture thinking, able to understand implications, and mitigate complications.