Tech Support Specialist with English (Rotational shifts) - hybrid job opportunity at Honeywell.

Bachelor's (B.Sc.)

Bucharest, Romania

Bucharest....Romania

summarize with Ai

#Tech #Support #Specialist with English (Rotational shifts/Hybrid) As a Tech Support Specialist with English at #Honeywell, in Bucharest, you will be responsible for helping customers to solve technical issues and answering any questions about the features and capabilities of the products. This is a hybrid role, 3 days at the office + 2 days work from home model. Please note that this role is a shift work role (morning/afternoon/night shift). #Honeywell Honeywell Industrial #Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, #software, #robotics, sensors, process automation and asset performance management solutions. We Enable our Customers to Enhance the #Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. __ Responsibilities Remote diagnostics, troubleshooting, analysis and resolution of support issues Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax) Work effectively with other management and customers to quickly address problems as they arise Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration Properly log all information into the problem management system Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines. __Qualifications Bachelor degree or is in process of obtaining one Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS