Operations Coordinator job opportunity at Mellon Group of Companies.

Home Jobs In Albania Tag: Job Operations Coordinator position at Mellon Group of Companies


Date2025-02-25T08:57:45.000Z bot
Mellon Group of Companies Operations Coordinator
Experience: 2-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation Tiranë, Albania
loacation Tiranë....Albania

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana. Mellon is a pioneer in the payment industry and a pylon technological partner for banking, public sectors and big organizations, offering best in class products for each purpose and a variety of turnkey solutions. Mellon Albania within the framework of its expansion, seeks to immediate recruit a Operations Coordinator to support and maintain the portfolio of products, such us: cash dispense machines (ATM’s), electronic parcel lockers, cash management machines, as described below: Key Responsibilities Service Ticket Management: Monitor and handle incoming service requests for equipment repairs and field interventions due to malfunctions or failures. Register service requests in the internal ERP system and ensure accurate documentation. Coordination & Support: Collaborate with the technical servicing team to ensure efficient daily management of the product fleet (e.g., ATM network, cash management machines, etc.). Act as a liaison between external service partners and internal technicians to facilitate smooth execution of interventions. Track and oversee the planning and progress of support activities, ensuring timely updates to field technicians via email, phone, or video calls. Technical Troubleshooting: Assist in diagnosing and troubleshooting electronic systems and subsystems in a controlled lab environment. Identify unrepairable equipment and escalate as necessary. Support computer hardware troubleshooting and software updates, following documented instructions or guidance from senior technical personnel. Expertise & Training: Serve as the subject matter expert on the operation, capabilities, and maintenance of assigned electronic equipment. Provide operational training to supervisors and field technicians when necessary. Maintenance & Process Improvement: Follow standardized maintenance procedures and ensure required parts and tools are available for efficient repairs. Identify recurring field maintenance or operational issues and recommend improvements to streamline processes and enhance efficiency. Technical diploma in a relevant field. 1-2 years of experience in Operations, IT support, or Technical Help Desk functions. (Experience in help desk services, large-scale customer support, or back-office technical support is a plus.) Prior experience in technical rollouts is preferred. Proficiency in Microsoft Office tools and ERP/ticketing systems. Strong written and verbal English communication skills. Ability to communicate effectively with peers, supervisors, and customers. Willingness to travel for training purposes or work where Mellon Albania operates. Must hold a valid driver’s license with a clean driving record. Soft Skills Excellent communication skills (both verbal and written). Strong customer service orientation and ability to manage client expectations. Analytical and problem-solving mindset. Attention to detail and commitment to quality service delivery. Leadership potential with a proactive and team-oriented attitude. Ability to work under pressure while maintaining a positive and solution-driven approach.

Other Ai Matches

Business Process Outsourcing (BPO) Consultant Applicants are expected to have a solid experience in handling Job related tasks
Tehničar za servis i održavanje sistema Applicants are expected to have a solid experience in handling Job related tasks
Retail Business Banking External Networks Officer (Junior) Applicants are expected to have a solid experience in handling Job related tasks
Client Support Agent (Banking Sector) Applicants are expected to have a solid experience in handling Job related tasks
Υπέυθυνος Ασφαλιστικών Προϊόντων Applicants are expected to have a solid experience in handling Job related tasks
Hardware Services Engineer Applicants are expected to have a solid experience in handling Job related tasks
Banking Software Solutions Consultant Applicants are expected to have a solid experience in handling Job related tasks
Експерт, дигитални продажби Applicants are expected to have a solid experience in handling дигитални продажби related tasks
Business Development Representative - Technology Solutions Applicants are expected to have a solid experience in handling Job related tasks
Yπάλληλος Εξωτερικών Εργασιών (Αττική) Applicants are expected to have a solid experience in handling Job related tasks
EFT/POS Business Development Manager Applicants are expected to have a solid experience in handling Job related tasks
Digital Marketing Automation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Medium/Senior Software Engineer (Java) Applicants are expected to have a solid experience in handling Job related tasks
Contact Center Helpdesk Specialist Applicants are expected to have a solid experience in handling Job related tasks
Junior Τεχνικός Πεδίου Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst Applicants are expected to have a solid experience in handling Job related tasks
Operations Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Χειριστής Μηχανής Παραγωγής Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager - Electronic Payments Acceptance Applicants are expected to have a solid experience in handling Job related tasks
Banking Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Junior Software Sales Associate Applicants are expected to have a solid experience in handling Job related tasks
B2B Sales Representative - Printing Solutions Applicants are expected to have a solid experience in handling Job related tasks