Services Coordinator Specialist job opportunity at Mellon Group of Companies.

Home Jobs In Greece Tag: Job Services Coordinator Specialist position at Mellon Group of Companies


Date2025-10-20T12:33:18.949Z bot
Mellon Group of Companies Services Coordinator Specialist
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Piraeus, Greece
loacation Piraeus....Greece

  Mellon Technologies , the parent company of Mellon Group of Companies , was founded in 1994 in Athens. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers, and large Private Companies. Mellon Technologies SA, seeks to hire a Services Coordinator Specialist Job Summary: As a Services Coordinator Specialist, you will play a vital role in overseeing the day-to-day operations of our subsidiaries, ensuring compliance with Service Level Agreements (SLAs), maintaining optimal Profitability (P&L), and upholding stringent Quality procedures. You will collaborate closely with internal and subsidiaries teams to streamline processes, enhance service delivery, contribute to overall organizational success. Your report line will be the Customer Support Manager. Responsibilities: 1. SLA Management: Monitor and enforce SLAs across subsidiaries, ensuring timely delivery of services and adherence to agreed-upon performance standards Work closely with subsidiary teams to identify areas for SLA improvement and implement corrective actions 2. Profitability : Collaborate with finance and operations teams to analyze and optimize Gross Profit margins Identify cost-saving opportunities and implement strategies to improve overall profitability 3. Quality Assurance: Develop and implement Quality procedures to ensure consistent service excellence Conduct regular audits and assessments to measure adherence to quality standards 4. Operational Oversight: Coordinate and communicate effectively with subsidiary teams to address operational challenges and ensure smooth service delivery Proactively identify operational bottlenecks and implement efficient processes 5. Data Analysis and Reporting: Generate regular reports on SLA performance, Gross Profit metrics, and Quality compliance Analyze data to identify trends, areas for improvement, and opportunities for increased efficiency Bachelor's degree in business administration or relevant field Previous experience in services coordination, operations, or related roles is a plus Strong analytical skills with the ability to interpret data and make informed decisions Excellent communication and interpersonal skills Detail-oriented with a focus on delivering high-quality results

Other Ai Matches

Офис Администратор Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager - Electronic Payments Acceptance Applicants are expected to have a solid experience in handling Job related tasks
Υπάλληλος Γραφείου για Ρυθμίσεις και Διακανονισμούς (Senior agent) Applicants are expected to have a solid experience in handling Job related tasks
Junior Markets & Treasury Reporting Analyst (Banking Sector) Applicants are expected to have a solid experience in handling Job related tasks
Business Process Outsourcing (BPO) Consultant Applicants are expected to have a solid experience in handling Job related tasks
Contact Center Helpdesk Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior .NET Developer Applicants are expected to have a solid experience in handling Job related tasks
Banking Software Solutions Consultant Applicants are expected to have a solid experience in handling Job related tasks
e-Mobility Product & Services Specialist Applicants are expected to have a solid experience in handling Job related tasks
Banking Technology Sales Specialist Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Agent (Υφιστάμενο πελατολόγιο - Αθήνα) Applicants are expected to have a solid experience in handling Job related tasks
Digital Marketing Automation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Contact Center Specialist Applicants are expected to have a solid experience in handling Job related tasks
EFT/POS Business Development Manager Applicants are expected to have a solid experience in handling Job related tasks
IT Project Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Υπέυθυνος Ασφαλιστικών Προϊόντων Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant Applicants are expected to have a solid experience in handling Job related tasks
Sales/Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Medium/Senior Software Engineer (Java) Applicants are expected to have a solid experience in handling Job related tasks
Χειριστής Μηχανής Παραγωγής Applicants are expected to have a solid experience in handling Job related tasks
Business Development Associate, South East Europe & Central Europe Applicants are expected to have a solid experience in handling South East Europe & Central Europe related tasks
ATM Software Specialist Applicants are expected to have a solid experience in handling Job related tasks
Retail Business Banking External Networks Officer (Junior) Applicants are expected to have a solid experience in handling Job related tasks