Sales Support Specialist - Revenue Operations job opportunity at Civica.

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Date2026-03-03T10:47:02.729Z bot
Civica Sales Support Specialist - Revenue Operations
Experience: Highly Experienced
Pattern: full-time
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loacation Leeds, United Kingdom
loacation Leeds....United Kingdom

About Us  We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  Why you will love this opportunity as Sales Support Specialist at Civica As a Sales Support Specialist within Civica’s Revenue Operations function, you will play a critical role in supporting the sales lifecycle by ensuring operational excellence, exceptional customer experience, and efficient internal coordination. This role provides direct support to the Sales team and contributes to overall revenue performance by managing sales processes, data accuracy, customer interactions, and pipeline health. Key Responsibilities: Deliver responsive, professional customer support, managing enquiries, resolving issues promptly and maintaining a consistent, positive customer experience. Process and coordinate sales orders accurately, ensuring correct documentation, smooth workflow and effective collaboration with finance, delivery and customer success teams. Maintain high‑quality CRM data, keeping customer records, opportunities and activity logs up to date while supporting data integrity and reporting accuracy. Provide comprehensive sales coordination, including scheduling, proposal and contract preparation, tender support and timely administration across new business and renewals. Support sales performance through reporting and pipeline activity, preparing dashboards, tracking key metrics, identifying leads and contributing to cross‑functional alignment and process improvement. Experience in sales support, sales operations or revenue operations, with a solid understanding of B2B sales cycles, funnel metrics and supporting sales teams. Highly organised and detail‑focused, able to manage multiple priorities while maintaining accuracy in documentation, data and processes. Strong communicator and collaborator, confident working across departments and providing clear written and verbal communication. Proficient with CRM and sales productivity tools, including Salesforce, Dynamics, HubSpot or similar, with strong analytical skills and confidence working with data. Customer‑focused mindset, able to deliver excellent service while supporting lead generation, pipeline development and smooth operational workflows Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

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