Intermediate User Researcher position at Informed Solutions.| United Kingdom

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Informed Solutions Intermediate User Researcher

Experience: General

Pattern: full-time

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Altrincham....United Kingdom

About us: Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges. As a certified you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.At Informed Solutions, we design and deliver digital services that improve public outcomes. Our User Researchers ensure that the services we develop are grounded in genuine user need, shaped by robust evidence, and aligned to recognised standards. The Role: As an Intermediate User Researcher, you will independently plan, conduct and deliver user research activities across the service lifecycle, contributing directly to the design and continuous improvement of public sector digital services. You will work as part of multidisciplinary delivery teams, collaborating closely with designers, delivery managers and software engineers. Your research will inform service design decisions, support evidence-led delivery, and ensure services are accessible, usable and inclusive. While your primary specialism will be in user research, we welcome candidates who bring or are keen to develop experience across the wider user-centred design (UCD) spectrum. This may include exposure to service design, interaction design, accessibility, or business analysis. In return, we offer opportunities to broaden capability across UCD disciplines while deepening core research expertise. Key Responsibilities Plan and deliver end-to-end user research across discovery, alpha and beta phases Select and justify appropriate research methodologies based on service stage, risk, constraints and user context Independently moderate one-to-one usability testing sessions and other qualitative research activities Apply a range of qualitative and quantitative methods (e.g. user interviews, remote testing, surveys, heuristic evaluation, competitor analysis, information architecture activities) Analyse and synthesise research findings into clear, evidence-based insights and actionable recommendations Collaborate within multidisciplinary teams to translate research findings into practical service and design improvements Evaluate user journeys across multiple touchpoints, proactively identifying usability and accessibility issues Coordinate research logistics, including participant recruitment and management of external suppliers where required Present findings and recommendations confidently to senior stakeholders, articulating implications and trade-offs Support and mentor early-career colleagues in developing research capability Contribute to the continuous improvement of Informed Solutions user-centred design standards and practices Essential Skills and Experience Demonstrable experience independently planning, conducting and moderating usability testing sessions Strong practical understanding of user-centred design principles and iterative, evidence-led delivery Proven ability to select and apply appropriate qualitative and quantitative research methods, with clear awareness of their strengths and limitations Experience synthesising complex findings into clear, actionable recommendations that inform service decisions Confidence engaging with senior stakeholders and using evidence to influence outcomes Experience working within Agile, multidisciplinary delivery environments Ability to manage competing priorities and deliver high-quality outputs in fast-paced settings Experience using commercial UX research tools Strong planning, organisational and time management skills Desirable Experience delivering digital services aligned to recognised standards (e.g. GDS Service Standard) Experience working within a consultancy environment, ideally delivering government services Strong awareness of accessibility standards and inclusive design principles Experience contributing to other areas of user-centred design, such as service design, UX/UI design, or business analysis Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other. There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others. Key abilities that are necessary for success Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working. Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines. Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships. Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others. Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery. We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset. We appreciate that this workplace culture and the level of variety won’t suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions. These shared foundations are important to team cohesion, performance, and mutual personal support. As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

Intermediate User Researcher job opportunity at Informed Solutions.

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