Customer Care Specialist job opportunity at Serenity Mental Health Centers.

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Date2026-02-09T16:13:28.813Z bot
Serenity Mental Health Centers Customer Care Specialist
Experience: 2-years
Pattern: Full-time
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loacation Austin, United States Of America
loacation Austin....United States Of America

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare , we’re transforming wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist , you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Who We’re Looking For We hire people for character and heart , not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail , or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required

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