IT Operations Specialist job opportunity at LandCare.

_{2026-03-05T21:11:02.091Z} bot

LandCare IT Operations Specialist

Experience: 5-years

Pattern: Full-time

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Associate

Frederick....United States Of America

THE POSITION: The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification. WHAT WILL YOU BE DOING? Mobile Device Management Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices Implement and enforce policies, apply patches, and ensure the security of the mobile platform Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing Optimize expenses, generate reports, and allocate costs effectively Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling Mobile Application Development & Operational Support: Develop, configure, and maintain internal mobile applications to support business and operational workflows Partner with business users and IT teams to gather requirements and deliver practical, supportable mobile solutions Ensure applications comply with security, data protection, and mobile device management standards Perform testing, deployment, version updates, and ongoing maintenance of mobile applications Troubleshoot application issues and implement enhancements to improve usability and reliability Maintain documentation and support procedures for internally developed applications Incident Management Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach Escalate issues and provide visibility to senior IT management when necessary Ensure timely and effective communication throughout the incident resolution process Help Desk Support Provide level 1 and level 2 support for issues related to: Network usage and connectivity Systems and applications usage and access Desktops, laptops, and mobile devices Communication devices and teleconferencing equipment Software installations and updates Minimum of an associate degree in computer science, information systems or related major 0-5 years of applicable experience Applicable certifications desired but not required MDM – Mobile Device Management (Cisco Meraki preferred) ABM – Apple Business Manager Xcode - Mobile development platform Microsoft Power Apps - low-code development Supporting Apple iOS devices Help-Desk – Mobile device, PC troubleshooting Network troubleshooting

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