Customer Value Director job opportunity at Adobe.

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DatePosted 30+ Days Ago bot
Adobe Customer Value Director
Experience: General
Pattern: full-time
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loacation Seoul, South Korea
loacation Seoul....South Korea

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   Imagination for Everyone Adobe is a place where outstanding people work. Our employees recently voted us onto the Great Place to Work list for the 10th year in a row! We’re proud to offer market-leading employee benefits developed with your lifestyle in mind. Highlights include health insurance, global days off, a wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program, and programs that support ongoing career growth. We proudly empower our employees to get involved with corporate social responsibility. We offer a broad range of chances to create a bigger impact through philanthropy, employee, and community engagement. We understand that people set us apart in our business, and that's why we want to meet you. The Opportunity An amazing opportunity to be the first Customer Value Director in Asia Pacific! We are looking for an incredible strategic partner to senior leadership within Adobe’s most critical customers for the region, focused on delivering measurable business value from Adobe investments.  The role is uniquely positioned at the intersection of customer success, delivery and sales, taking a long-term, outcome-led view of the transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realization.  This role leads internal cross-functional teams and partners to orchestrate execution against the customer’s strategic goals—driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight.  What you will do:  Strategic alignment:  Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement. Outcome orchestration : Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes across the entire solution stack, Creative, Document and Experience Clouds. Value governance:  Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe teams to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time. Executive Partnership : Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement. Voice of Customer : Represent the voice of customer internally to align teams, remove blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting.   Build strategic relationships to support the Adobe brand and growth in market. Represent Adobe through thought leadership, networking, targeted engagement. What you’ll need to succeed  Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes.  Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey  Strong executive presence and presentation skills, comfortable collaborating with and presenting to and partnering with C-suite executives (CIO, CMO, CFO, board-level). Ideally strong executive relationships at Samsung / LG and comfortable navigating those organisations. An ability to understand and communicate the path to business value through technology transformation.   Working knowledge of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights  Capability to produce and deliver communication materials including Executive briefings, vision documents, strategic account plans, use cases, value metrics, quarterly business review documents, project management documentation, reports, value stories and customer case studies  Demonstrated collaboration and orchestration skills, especially in working with Sales, Customer Engineering & Customer Success, and other key partners  Self-starter, comfortable initiating and leading programs within a fast-paced environment  Strategic problem solver who demonstrates an ability to create the future through effective customer engagement   A passion for technology and digital marketing strategy   Fluency in both English and Korean is mandatory. Adobe for All Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs developed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all. Take the leap and dive in Enjoying what you have read and excited to get started? Concerned you may not possess every skill we desire? Just take the plunge and apply – we understand that bringing a variety of perspectives together makes us better as a whole. We'd love to discover how we can promote Creativity for All together! We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. We also offer accommodations to perform essential job functions and to receive other employment benefits and privileges. Please contact us to request accommodation. Adobe is proud to be an  Equal Employment Opportunity  employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.  Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email  accommodations@adobe.com  or call (408) 536-3015.

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