Resource Manager job opportunity at Kaleris.

Home Jobs In United States Of America Tag: Job Resource Manager position at Kaleris


DatePosted 26 Days Ago bot
Kaleris Resource Manager
Experience: 2-years
Pattern: full-time
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degreeDiploma
loacation Alpharetta - HQ, United States Of America
loacation Alpharetta - H..........United States Of America

Job Description: The Global   C ustomer Services   Operations team   is responsible for   supporting the   global   Professional   Services teams with resource management, systems   administration   and the provision of management information, as well as managing the processes and procedures to support them.   The Resource Manager is an integral member of the Global   Customer   Services Operations team .    The primary   objective   of this position is to manage the allocation of the global resource pool against   Kaleris   global portfolio of projects. This includes   matching project demands with skills availability, maximizing resource   utilization , contractor   utilization   and the maintenance and governance around our PSA system and processes.   The Resource Manager must also ensure that project resourcing is prioritized and managed   in order to   assure   timely   delivery and must communicate to appropriate Project Managers and department   leaders   resourcing issues that may   impact   scheduled deadlines. It is also required that this position enforce company processes by   utilizing   and requesting all Project Managers   use   proper procedures when requesting resources.   We are seeking candidates that are driven by exceptional performance in terms of financials, key metrics, internal and external customer satisfaction, and employee morale .    Excellent organization and attention to details leads to excellent results.   Main job tasks/responsibilities: The   three   key area s   of responsibility   are:     R esource   Management   -   The Resource Manager   is responsible for   ensuring   optimal   resource   utilization   of the Kaleris Professional Services , whil e   maximizing overall revenue and contribution of the PS resources by working closely with the management team to assign resources to projects and negotiate schedules.    Data Analytics   –   The resource manager   is responsible for   creating and providing data analytics related to the Professional Services organization, including key KPIs around   utilization ,   revenue, bookings, time to value, and other key data points.   Analytics    Process Design   – The resource manager also   assists   with process design for the professional services organization as it relates to the   Professional Services Automation   (PSA) software.     A dditional   responsibilities :   Prepare weekly / monthly /quarterly   reports including exception reporting on project results and   deliverables.   Set up / assist/ r eview projects    Global oversight and responsibility for maximizing resources globally to meet revenue /utilization   targets   Act as   point   of contact for resource booking confirmation, conflict resolution, and   development of solutions in support of business goals.   Manage and resolve resource booking conflicts.   Assist   with managing t he   overall utilization   objectives   and increasing   utilization   g oals on   the Professional Services team.   Run resource   meetings   to   facilitate   resourcing issues / conflict resolution with   Professional Services project managers and   appropriate department   heads.   M o nitor day to day bookings, resourcing, and   utilization   trends,   identifying   potential   instances of   underutilization   and actively work with the Practice Leaders to address and   solve those issues.   Work to resolve any issues   regarding   under or over allocations of current staff members.   Run   staffing   meetings with   Professional   Services management team to discuss all active   projects and potential new business as well as to stay informed of potential issues such   as resource and change control matters.   Act as subject matter expert on   PSA   tool ( Certinia )   topics   Provide data analytics for Professional Services using data from PSA and other sources   Provide   expertise   in data analytics and produce reports and KPIs via excel and other dashboarding tools, such as Power BI and Tableau       Employment Prerequisites   Bachelor’s   degree   required   in business administration, information technology,   accounting, or related field   required .   1-2   years   resource management experience   in the professional services software   solutions industry.   Experience   (college or   workplace)     in   capacity and demand management for professional   services   project   management and customer delivery resource pools.   Experience   (college or workplace )   in data analytics, writing of complex reports , and producing data and KPI summaries using excel and other dashboarding tools such as   Power BI or Tableau   Familiarity   with   Salesforce   required .   Familiarity   C ertinia   ( f ormerly known as   FinancialForce ) or any other PSA tool   Assertive conflict-resolution and problem-solving skills.   Clear and concise communication in both written and verbal   form .   Ability to be diplomatic or   firm,   when   necessary,   to   drive business forward   /   obtain results.   Advanced knowledge of multiple project management tools and methods is an   asset.   Experience   in   managing resources   in a   multi-cultural, geographically distributed services organization .   Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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