My Query Advisor LA (Agente servicio al cliente) job opportunity at Mondelēz International.

Home Jobs In Colombia Tag: Job My Query Advisor LA (Agente servicio al cliente) position at Mondelēz International


DatePosted 24 Days Ago bot
Mondelēz International My Query Advisor LA (Agente servicio al cliente)
Experience: General
Pattern: full-time
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degreeOND
loacation Bogota, Colombia, Colombia
loacation Bogota, Colomb..........Colombia

Job Description Contrato temporal (6 meses) Portugués Avanzado Inglés deseable Funciones principales: Atención al Cliente: Recibir, analizar y responder a consultas, solicitudes y problemas de empleados y ex empleados a través de diversos canales (llamadas, correos electrónicos, etc.). Garantizar una experiencia de cliente positiva y eficiente, cumpliendo con los estándares de calidad y los Service Level Agreements (SLAs) establecidos. Resolución de Problemas: Investigar y resolver problemas complejos de manera oportuna y efectiva, escalando los casos según sea necesario. Identificar tendencias y patrones en las consultas para proponer soluciones proactivas y mejoras en los procesos. Gestión de la Información: Documentar de manera precisa y completa todas las interacciones con los clientes en los sistemas designados. Mantenerse actualizado sobre las políticas, procedimientos y herramientas de la empresa para proporcionar información precisa y consistente. Colaboración: Trabajar en estrecha colaboración con otros equipos y departamentos para garantizar la resolución integral de los problemas. Participar en proyectos de mejora continua para optimizar la eficiencia y la calidad del servicio. Requisitos: Experiencia: 1-2 años de experiencia en posiciones de servicio al cliente, preferiblemente en BPOs o centros de contacto. Habilidades de Comunicación: Comunicación asertiva y efectiva, tanto verbal como escrita. Capacidad para explicar información compleja de manera clara y concisa. Inglés deseable Portugués avanzado Resolución de Conflictos: Habilidad para manejar situaciones difíciles y resolver conflictos de manera profesional y constructiva. Multitasking: Capacidad para gestionar múltiples tareas y prioridades en un entorno de alta demanda. Autogestión y Toma de Decisiones: Habilidad para trabajar de manera independiente, tomar decisiones informadas y gestionar el tiempo de manera efectiva. Orientación al Cliente: Pasión por brindar un servicio excepcional al cliente y superar sus expectativas. No Relocation support available Business Unit Summary Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.   Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. Job Type Temporary (Fixed Term) Service Operations (Delivery) Global Business Services

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