Patient Access Representative Senior - Hematology/Oncology - Adult Outpatient Pavilion job opportunity at VCU Health.

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DatePosted 5 Days Ago bot
VCU Health Patient Access Representative Senior - Hematology/Oncology - Adult Outpatient Pavilion
Experience: General
Pattern: full-time
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degreeAssociate
loacation Richmond, VA, United States Of America
loacation Richmond, VA....United States Of America

The Patient Access Representative Senior delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful. The Patient Access Representative Senior handles all business functions in an assigned clinical department area to include reception, scheduling, and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, ensuring accurate data entry; collects co-pays, and supports financial counseling and financial clearance, as necessary. The Patient Access Representative Senior also supports in training new team members and has advanced knowledge in role responsibilities. Essential Job   Statements Greet Patients/Answer Telephone   Provides exceptional customer service by welcoming patients and visitors in a friendly, professional, and respectful manner .    Ensures individuals are respected and informed, communicating clearly and effectively, and   utilizing   appropriate language   resources as needed .    Assists   with traffic flow in and out of the clinic as needed.    Addresses patient needs promptly, and maintains a courteous, professional tone   at all times .      Serves as an   esalation   and support team member for the Patient Access   Reprentative   Team.     Co-payment Collection & Registration Data   Collects all patient co-payments and deposits accurately per   payer , following department guidelines .    Verifies and updates registration data, including demographic and insurance information. Copies and records insurance information per department standards. Follows department policies for cash handling, including cash reconciliation and deposit preparation .         Referral Management    Verifies insurance   Verifies   insurance coverage and understands requirements for HMO, managed care, government and private plans. Secures required referrals/authorizations and links them correctly in the referral module. Obtains needed referrals and authorizations before scheduled procedures, tests,   injections   and surgeries.   Demonstrates an advanced knowledge of understanding HMO/managed care requirements and clearly communicates them to patients and providers.   Provides pre-payment guidance for self- pay   patients and offers financial assistance. Prepares cost estimates, explains payment   expectations   and   documents   all interactions in the patient account .           Appointment Scheduling, Lab & Test Order Entry   Correctly s chedule s   clinic appointments through   the   medical records software/communication platform. Transcrib es   physician orders accurately and completely ( i.e.   lab test, ancillary test) and   records them in the   appropriate system(s)   according to the physician’s instructions and VCUHS policy. Coordinat es   the collection of pre-operative testing and paperwork, where   appropriate .     Patient Record/Verify Registration Data   Maintains   proficiency   in all aspects of patient medical record keeping in an organized manner.   Assists   in preparation of the chart before the patient visits. If applicable,   assists in breaking   down the chart at the completion of the patient's visit. Ensures that all patients arrived in the appointment scheduling system before the end of the appointment day. Where   appropriate , appointments are documented as “no-shows” or cancellations before the end of the appointment day. Obtains signatures and completes the required forms including those from managed care and other insurance plans.     E-Documents, Management and Scanning     Obtains and scans all   appropriate patient   medical documentation.      Training & Development   Supports in   the coaching,   development   and training of new PAR employees .       Miscellaneous Responsibilities   Notifies supervisor of issues involving violation of VCUHS policies or procedures.   Performs other duties as assigned and/or   participates   in special projects to support the mission of VCUHS and department.    Patient Populatio n: N/A   Employment Qualifications   Education Required:   High School Diploma or equivalent   Education Preferred:   Associates or   Bachelor’s Degree in Accounting , Finance, Business Administration, Healthcare   Administration   or closely related field from an accredited program.   Licensing/ Certification   Licensure Required:  N/A   Licensure Preferred:  N/A   Certification Required: N/A   Certification Preferred:  N/   A   Minimum Qualifications     Years   and Type   of   Required   Experience:  Minimum of one (1) year   of VCUHS experience with patient scheduling/registration.     Other Knowledge,   Skills   and Abilities Required:  Delivers high quality and consistent   customer service skills. A bility   to cross - cover all Patient   A ccess functions within the department and/or clinic.   Functions in a self-directed manner to   accomplish   routine activities.   Ability to effectively orient and train   new hires to service   area .     Depending on the assigned area,   may   be   required   to work off-shifts and/or   weekend   and holidays.        Other Knowledge,   Skills   and Abilities   Preferred: N/A     Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May be exposed to human blood and other potentially infectious materials. *      May have periods of constant interruptions.   *   Individuals in this position   are required to   exercise universal precautions, use personal protective equipment and devices, and   learn   the policies concerning infection control.   Physical Requirements   Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.),Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending  Work Position: Sitting, Walking, Standing  Additional Physical Requirements/ Hazards   Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Repetitive arm/hand movements  Hazards: N/A Mental/Sensory – Emotional   Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking  Emotional : Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change  EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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