Patient Journey Specialist _ HCM job opportunity at Novartis.

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DatePosted 4 Days Ago bot
Novartis Patient Journey Specialist _ HCM
Experience: General
Pattern: full-time
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loacation Vietnam, Vietnam
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Job Description Summary Location: Ho Chi Minh Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. The Patient Journey Specialist supports patient journey optimization initiatives in SI TA ei. Psoriasis, Breast Cancer, Ankylosing Spondylitis in the Southern region under the direction of the Patient Journey Manager. This field-based role works with hospitals and key stakeholders to address patient pain points across diagnosis, treatment, and disease management.   Job Description Major accountabilities: Work closely with Manager(s) and cross functional team to: Execute patient journey initiatives across key stages (identification/referral, diagnosis, treatment, following up, education). Collect information to support hospital mapping and prioritization. Gather hospital-level data and insights on treatment gaps and process barriers. Coordinate with hospitals to support co‑creation and execution of agreed initiatives. Implement activities such as education, scientific exchange logistics, protocol/SOP updates, and referral support. Track project execution and KPIs; prepare progress updates internally and externally. Build professional relationships with hospital departments and stakeholders. Ensure compliance with Code of Ethics and BeSure guidelines. Perform other tasks as assigned. Key performance indicators: Patient/ customer impact metrics, examples: improvement in number/ rate of referral, diagnosis, treatment compliant to standard guidelines, patient outcome improvement, establishment of new standard of care in account level, reduction in healthcare system cost/ waste... Quantity and quality of hospital’s patient journey optimization. Internal and external stakeholder satisfaction. Requirements:   Education: Bachelor’s degree in Pharmacy, Medicine, Public Health, or related fields. Pharmacist or Doctor is an advantage but not a must Work experience and Competency: Previous understanding of the healthcare system, patient journey, experience in commercial/medical roles is a plus. Ability to engage with external stakeholders ei. KEE, HCP, HCO and internal stakeholders ei. cross functions  Digital savvy is a plus. Project management and execution skill to ensure deliverables, timeline, documentation. Good communication and presentation abilities. Strong personal integrity, teamwork abilities, and a customer focus mindset. Adaptable and able to work with complexity and uncertainty. Languages: Proficiency in Vietnamese Intermediate English level.   Skills Desired

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