Consultant, Technology Services Practitioner position at Nationwide.| United States Of America

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Nationwide Consultant, Technology Services Practitioner

Experience: 5-years

Pattern: full-time

Country:

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Associate

Ohio - Columbu..........United States Of America

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Candidates must be able to work a flexible schedule to support business needs. On‑call work, as well as night and weekend hours, will be required. This role will work a hybrid schedule coming into the Columbus, Ohio office. Infrastructure Power & UPS Services Engineer Overview This role manages Nationwide’s distributed power infrastructure, including UPS lifecycle operations, environmental and power monitoring systems, and server patching across 120+ locations. The engineer ensures reliability, stability, and continuity for business‑critical systems. Key Responsibilities UPS Lifecycle & Refresh and Maintenance Program Lead and manage the distributed office UPS refresh program, including scheduling and forecasting refresh cycles, inventory maintenance, vendor coordination and external labor vendor (Acuative) relationships and annual BPO contract. Responsible for full UPS patch maintenance including tuning and security hardening. Monitor power events, battery health and environmental conditions. Coordinate full UPS validation cycles including configuration backups. Evaluate Vendor updates and roadmaps for operational impact. Provide and update documentation for knowledge transfer Provide Enterprise Power Infrastructure Support Including Power-Down Coordination Serve as SME for power distribution planning and operational changes. Partner with facilities, network, server teams, and vendors on power audits, load balancing, and outage preparation. Support enterprise facility power-down events, providing onsite/remote oversight including, Change Management, Event Monitoring, post-power event validation, and event communication. Required Skills 5+ years’ experience with UPS, power distribution, or data center infrastructure. Strong understanding of electrical load, redundancy, and failover concepts. Experience patching and maintaining Windows/Linux environments. Ability to coordinate with vendors and technical teams. Strong communication and documentation skills. #LI-AC1 Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Technical Services Practitioner supports and maintains applications and infrastructure across all environments. You’ll perform a variety of technical services to support applications and infrastructure. You’ll play a vital role in fulfillment of IT Service Management (ITSM) processes. You’ll collaborate with individuals across many professional roles (e.g., Technology Application Development, Technology Analysis, Information Risk Management (IRM), Technology Engineering) and teams (e.g., Application Products, Delivery Lines, Technology Operations, IRM, Infrastructure Products, Project Managers, Infrastructure Partnership Leaders (IPLs)) to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements. Job Description Key Responsibilities: Performs complex work in adherence with IT Service Management best practices. Identifies, drives and assists in the implementation of opportunities to standardize operational environments. Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions. Consults in critical situations. Executes data-driven decisions by delivering operational metrics by analyzing operational data to identify trends and potential problems. Creates and analyzes operational data and makes continuous improvement recommendations. Delivers operational overview documentation and metrics with insights and analysis. Maintains operational knowledge of platforms, technologies and applications. Executes multiple, non-standard technical support requests. Conducts research of end user issues with technology solutions. Provides oversight to ensure planning and coordination of Enterprise Release activities occurs. Coordinates and facilitates with Incident Management and Resolution teams to allow for immediate response and resolution to service disruptions. Communicates service disruption status, root-cause analysis in support of the problem management process and critical situation findings to Technology leaders and teams. Executes Level II and III technical support for hardware and software application configuration, incident management processes, and knowledge management. Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software. Provides on-site expert support during Business Continuity and Catastrophic (CAT) related events, including infrastructure support from cabling and facilities coordination to Network installation telecommunication and network support. May perform other responsibilities as assigned. Reporting Relationships: Reports to Director, Technology Partner Leader. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems or a related field is preferred. License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security). Experience: Six years or more of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem. Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting needed. Insurance/financial services industry knowledge a plus. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the Vice President and Human Resources. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here . Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Consultant, Technology Services Practitioner : $118,000.00-$222,000.00 The expected starting salary range for Consultant, Technology Services Practitioner : $118,000.00 - $178,000.00

Consultant, Technology Services Practitioner job opportunity at Nationwide.

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