Client Service Analyst job opportunity at Novartis.

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DatePosted 18 Days Ago bot
Novartis Client Service Analyst
Experience: 3-years
Pattern: full-time
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loacation Bogota (Pharmaceuticals / GDD / NTO / CTS), Colombia
loacation Bogota (Pharma..........Colombia

Job Description Summary Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.   Job Description Main responsibilities:  Create and deliver below customer requirements as per agreed SLAs -Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. Quality Assurance: Ensure deliverables for quality and accuracy are of the highest order.  On-time project delivery within stipulated deadlines -Support in creation and maintenance of standard operating procedures (SOPs) -Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports. Participate in various knowledge sharing sessions. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable) Minimum Requirements:  +3 years of proven experience in Operations Management and Execution Project Management Working experience within the pharmaceutical industry English   Skills Desired Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Statistical Analysis, Strategic Marketing

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