Senior Manager, Channel Engagement and Communication job opportunity at AIA Group.

Home Jobs In Malaysia Tag: Channel Engagement and Communication Senior Manager, Channel Engagement and Communication position at AIA Group


DatePosted 26 Days Ago bot
AIA Group Senior Manager, Channel Engagement and Communication
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Channel Engagement and Communication

Copy Link Report
degreeOND
loacation Kuala Lumpur, MY-AIA Malaysia, Malaysia
loacation Kuala Lumpur, ..........Malaysia

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars. To guide agents in directing policyholders toward SMART/preferred panels, encourage GP steerage as the first line of defense, and support a smooth claims journey with clear expectations. Strategic Leadership & Department Oversight ​  - Lead and manage the five core functions of Partnership Engagement & Strategy.   - Align department objectives with overall business goals, particularly in claims cost containment, provider steerage, and corporate engagement.   - Build strong cross-functional partnerships with underwriting, claims, network management, marketing, and corporate sales teams. Educate agents on the benefits of SMART/preferred panels to optimize claims cost containment. Promote GP steerage as the first point of contact to reduce unnecessary specialist and hospital admissions. Train agents on the claims journey to manage customer expectations and avoid claim disputes. Analyze claim patterns and share insights with agents to guide better policyholder decisions. Conduct workshops and digital sessions to improve agent understanding of loss ratio management. Act as the “editor-in-chief” of all agent circulars, ensuring consistency and clarity. Work with internal teams to develop strategic content, including product updates, claims process changes, and training materials. Act as editor-in-chief of all agent circulars, ensuring clear and impactful messaging. Develop a structured content calendar for policy updates, claims guidelines, and market insights. Optimize communication channels to maximize agent engagement. Developing and managing partnerships with healthcare providers, medical associations, and event organizers to drive awareness, engagement, and strategic collaborations. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Customer Centres, Specialist (Klang) Applicants are expected to have a solid experience in handling Specialist (Klang) related tasks
Assistant Manager, Solution Delivery Management Applicants are expected to have a solid experience in handling Solution Delivery Management related tasks
Recruitment Development Consultant Applicants are expected to have a solid experience in handling Job related tasks
AIA Actuarial Internship Programme Applicants are expected to have a solid experience in handling Job related tasks
Data Management Head Applicants are expected to have a solid experience in handling Job related tasks
Assistant Director Corporate Solutions Applicants are expected to have a solid experience in handling Job related tasks
Medical Technologist Applicants are expected to have a solid experience in handling Job related tasks
Premier Academy Training Partner, Consultant Applicants are expected to have a solid experience in handling Consultant related tasks
Credit Research, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Intern-Insurance Operations Applicants are expected to have a solid experience in handling Job related tasks
Intern, Testing Applicants are expected to have a solid experience in handling Testing related tasks
Principal Specialist, Business Continuity Management (BCM) Applicants are expected to have a solid experience in handling Business Continuity Management (BCM) related tasks
（高级）经理，消费者权益保护 Applicants are expected to have a solid experience in handling Job related tasks
Associate - SG Policy Owner Services (POS) Applicants are expected to have a solid experience in handling Job related tasks
Test Management, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
Product Management (Pricing), Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
[AIAPP] 준법지원 담당자 (Compliance Support) Applicants are expected to have a solid experience in handling Job related tasks
CS Strategy & Portfolio Management, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Director, Health Proposition Strategy & Development Applicants are expected to have a solid experience in handling Health Proposition Strategy & Development related tasks
Manager / Senior Manager, Technology Team Lead Applicants are expected to have a solid experience in handling Technology Team Lead related tasks
Manager, AI Engineer Applicants are expected to have a solid experience in handling AI Engineer related tasks
REGIONAL MANAGER - AGENCY DSF Applicants are expected to have a solid experience in handling Job related tasks
Telemarketing Sales Representative Applicants are expected to have a solid experience in handling Job related tasks