Service, Specialist job opportunity at AIA Group.

Home Jobs In Hong Kong Tag: Specialist Service, Specialist position at AIA Group


DatePosted 30+ Days Ago bot
AIA Group Service, Specialist
Experience: 8-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Specialist

Copy Link Report
degreeOND
loacation Hong Kong, HK-AIA Hong Kong & Macau, Hong Kong
loacation Hong Kong, HK-..........Hong Kong

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Position Objective: Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints. Roles and Responsibilities: Hotline , Counter and Livechat Operation (75%) Supports the team to deliver service and maintain smooth daily operation to meet service benchmark. Monitors call/ Livechat/ Kisok/ Visit traffic and arrange adequate workforce to meet service targets Trains the team in different aspects, such as product knowledge, system knowledge and telephone handling skills. Assists immediate supervisor to identify/implement the service improvement initiatives through system enhancement, process reengineering and etc Handles complex and complaint calls escalated from the team Reports problems, potential crisis and complaints to immediate supervisor for service improvement. Deliver real time monitoring on the floor quality to avoid potential complaint and provide comprehensive and accurate solution. Identify the operation issue by monitoring the real cases and work closely with AIAHK Business Partners to offer a long-term solution Administrative Works (20%) Reviews and endorse time sheet of the team Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues. Prepare periodic call performance report to internal and external business partners. Analyze and evaluate the follow up cases. Manage the long pending cases of the team. Other responsibilities (5%) Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. Minimum Job Requirements: Tertiary education graduate in any discipline, or Secondary education graduate plus minimum 7 to 8 years relevant experience, or Minimum 7 years work experience in Call Centre operation; of which 4 years is in supervisory level; Hands-on experience in customer service; Basic pension (MPF & ORSO) knowledge would be definitely an advantage. Others: You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA)  (Paper 4) You are required to obtain the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Agency Strategy, Principal (Performance Forecast Management and Strategic Analytics) Applicants are expected to have a solid experience in handling Principal (Performance Forecast Management and Strategic Analytics) related tasks
Senior Manager / Associate Director, Technology Team Lead Applicants are expected to have a solid experience in handling Technology Team Lead related tasks
Service Assurance Specialist Applicants are expected to have a solid experience in handling Job related tasks
Medical Administrator Applicants are expected to have a solid experience in handling Job related tasks
Corporate Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
ASSOCIATE-RETAIL OPERATIONS Applicants are expected to have a solid experience in handling Job related tasks
Manager, Frontend Developer Applicants are expected to have a solid experience in handling Frontend Developer related tasks
Senior Manager, Group Strategy Applicants are expected to have a solid experience in handling Group Strategy related tasks
Financial Planning Executive Applicants are expected to have a solid experience in handling Job related tasks
Service Management Specialist (Incident and Problem) Applicants are expected to have a solid experience in handling Job related tasks
New Business Underwriting, Principal Applicants are expected to have a solid experience in handling Principal related tasks
新机构人才储备-HR负责人 Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Recognition and Reward Applicants are expected to have a solid experience in handling Recognition and Reward related tasks
Medical Technologist Applicants are expected to have a solid experience in handling Job related tasks
Product Implementation, Principal/Consultant (Business Analyst for Insurance Products) Applicants are expected to have a solid experience in handling Principal/Consultant (Business Analyst for Insurance Products) related tasks
Sustainability Specialist Applicants are expected to have a solid experience in handling Job related tasks
Market Strategist (AIA Investment Management) Applicants are expected to have a solid experience in handling Job related tasks
Actuarial Pricing Intern Applicants are expected to have a solid experience in handling Job related tasks
Tax, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Intern, Enterprise Platform Transformation Applicants are expected to have a solid experience in handling Enterprise Platform Transformation related tasks
Financial Planning Executive Applicants are expected to have a solid experience in handling Job related tasks
Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Billing Consultant (Team Lead) Applicants are expected to have a solid experience in handling Job related tasks