Customer Service Advisor (Hotline) job opportunity at AIA Group.

Home Jobs In Hong Kong Tag: Job Customer Service Advisor (Hotline) position at AIA Group


DatePosted 30+ Days Ago bot
AIA Group Customer Service Advisor (Hotline)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation HK-AIA Financial Centre, Hong Kong
loacation HK-AIA Financi..........Hong Kong

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process Responsibilities: Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business Report problems, potential crisis, and complaints to supervisor for service improvement Engage with customers through proactive communication for follow-up cases Implement empowerment guidelines Document call activities in system Document follow up items in log sheet or send email to AIAHK Business Partners Work closely with AIAHK Business Partners to resolve the complaints and uncertain issues Achieve the individual performance and the Service Hotline team performance targets. Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. Requirements: Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holder Good command of spoken and written English and Chinese & PC skills Proactive, independent, analytical, patient, and able to work under pressure Good interpersonal skills, self-initiative with a passion for customer centricity Committed to providing a high standard of service to our members Attentive to details, well-organized with good problem-solving skills Basic insurance knowledge would be definitely an advantage IIQE Paper 1&3 holder is essential, IIQE 2&5 is preferred Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Other Ai Matches

Medical Claims Assessor (Hong Kong Market) - Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Medical Technologist Applicants are expected to have a solid experience in handling Job related tasks
Legal Counsel Applicants are expected to have a solid experience in handling Job related tasks
（高级）经理，契约管理 Applicants are expected to have a solid experience in handling Job related tasks
Business Audit, Consultant Applicants are expected to have a solid experience in handling Consultant related tasks
Syariah Actuary Applicants are expected to have a solid experience in handling Job related tasks
Investment Chief Compliance Officer & Chief Risk Officer Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Business & Financial Reporting Applicants are expected to have a solid experience in handling Business & Financial Reporting related tasks
Equity, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Policy Owner Service, Specialist Applicants are expected to have a solid experience in handling Specialist related tasks
Middleware Platform, Consultant Applicants are expected to have a solid experience in handling Consultant related tasks
Customer Centres, Analyst (Virtual Branch) Applicants are expected to have a solid experience in handling Analyst (Virtual Branch) related tasks
Senior Manager, Business Development & Fund Advisory Applicants are expected to have a solid experience in handling Business Development & Fund Advisory related tasks
Corporate Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
2026 AIA Group Office Summer Internship Program – Group Risk & Compliance Applicants are expected to have a solid experience in handling Job related tasks
Lead Analyst, Digital Distribution Solution Applicants are expected to have a solid experience in handling Digital Distribution Solution related tasks
Senior Analyst, Information Security Applicants are expected to have a solid experience in handling Information Security related tasks
Digital Experience, Principal Applicants are expected to have a solid experience in handling Principal related tasks
Operations Data Governance & Data Strategy, Senior Analyst Applicants are expected to have a solid experience in handling Senior Analyst related tasks
Bancassurance Sales, Analyst Applicants are expected to have a solid experience in handling Analyst related tasks
Actuarial - IFRS 17 Senior Manager Applicants are expected to have a solid experience in handling Job related tasks
Clinic Nurse Applicants are expected to have a solid experience in handling Job related tasks
Executive - Call Centre Applicants are expected to have a solid experience in handling Job related tasks