Lead, Enterprise Operations-1 job opportunity at MasterCard.

Home Jobs In United States Of America Tag: Enterprise Operations-1 Lead, Enterprise Operations-1 position at MasterCard


DateMore Than 30 Days Ago bot
MasterCard Lead, Enterprise Operations-1
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Enterprise Operations-1

Copy Link Report
degreeOND
loacation O'Fallon, Missouri, United States Of America
loacation O'Fallon, Miss..........United States Of America

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead, Enterprise Operations-1 Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Network Operations Center (NOC) within Global Network Operations is seeking a Lead Enterprise Operations Analyst to support Mastercard's mission of ensuring that our global network infrastructure remains operational, secure, and highly available. This role is based in the US Region and will focus on leading L1 tier operations, mentoring junior network analysts, and providing technical expertise in troubleshooting and resolving complex network incidents. The ideal candidate is a seasoned network professional with deep technical knowledge, exceptional communication skills, and a passion for developing talent. You will thrive in a fast-paced, high-pressure environment and play a critical role in maintaining the operational excellence that supports Mastercard's global digital infrastructure. Role In this position, you will: Lead and mentor L1 network analysts across the US Region, providing technical guidance, knowledge transfer, and skill development Perform advanced troubleshooting and root-cause analysis for complex network incidents using BGP, EIGRP, and TCP/IP protocols Conduct packet capture (PCAP) analysis to diagnose network performance issues and security incidents Triage and prioritize multiple simultaneous incidents based on business impact and severity, ensuring resolution within defined SLAs Serve as an escalation point for critical network issues, coordinating cross-functional resolution efforts Monitor and maintain network infrastructure including Cisco, Arista, Aruba, Fortinet, CheckPoint, and Palo Alto technologies Leverage monitoring and analytics tools such as Splunk and Netscout to proactively identify and resolve network anomalies Support Linux-based network systems and troubleshoot OSI layer-specific issues Track and report on Key Performance Indicators (KPIs), Service Level Objectives (SLOs), and other ITSM metrics Participate in a 24x7 on-call rotation, including weekend shifts, to ensure continuous operational support Collaborate with engineering, security, and infrastructure teams to implement network improvements and operational best practices Develop and maintain operational documentation, runbooks, and knowledge base articles Drive continuous improvement initiatives to enhance NOC efficiency and reduce mean time to resolution (MTTR) All About You The ideal candidate for this position should: Have 5+ years of hands-on experience in network operations, with proven expertise in L1/L2 support environments Possess expert-level knowledge of BGP and EIGRP routing protocols, including troubleshooting and optimization Demonstrate strong proficiency in TCP/IP protocols and OSI model troubleshooting across all seven layers Have advanced skills in packet capture analysis using tools like Wireshark, tcpdump, or similar Show extensive operational experience with enterprise networking equipment: Cisco, Arista, Aruba, Fortinet, CheckPoint, and Palo Alto Be proficient in Linux system administration and command-line troubleshooting Have hands-on experience with network monitoring and SIEM tools such as Splunk and Netscout Demonstrate mastery of ITSM frameworks, including incident management, problem management, and change management processes Possess exceptional written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical stakeholders, including executive leadership during critical incidents Show proven ability to mentor and develop junior team members, fostering a culture of learning and continuous improvement Excel at multitasking and prioritization in high-stress situations, maintaining composure and clarity under pressure Be a collaborative team player with strong interpersonal skills and a customer-service mindset Display initiative, curiosity, and a commitment to staying current with emerging network technologies Have flexibility to work rotating shifts, weekends, and holidays as part of a 24x7 operational model (Preferred) Hold industry certifications such as CCNP, JNCIP, or equivalent vendor certifications Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD

Other Ai Matches

Principal, Strategy & Transformation, Advisors & Consulting Services Applicants are expected to have a solid experience in handling Strategy & Transformation, Advisors & Consulting Services related tasks
Manager, Finance Business Partner Applicants are expected to have a solid experience in handling Finance Business Partner related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Director, Risk Management Applicants are expected to have a solid experience in handling Risk Management related tasks
Senior Business Analyst Applicants are expected to have a solid experience in handling Job related tasks
Managing Consultant, Advisors Client Services, Strategy & Transformation Applicants are expected to have a solid experience in handling Advisors Client Services, Strategy & Transformation related tasks
Lead Reliability Engineer (AI Focus) Applicants are expected to have a solid experience in handling Job related tasks
Business Process Improvement Associate Analyst, Launch Graduate Program 2026 - London, UK Applicants are expected to have a solid experience in handling Launch Graduate Program 2026 - London, UK related tasks
Technical Program Manager II Applicants are expected to have a solid experience in handling Job related tasks
Manager Software Engineering Applicants are expected to have a solid experience in handling Job related tasks
Associate Managing Consultant, Technical Program Management, Advisors & Consulting Services Applicants are expected to have a solid experience in handling Technical Program Management, Advisors & Consulting Services related tasks
Senior Technical Program Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Vice President – CNPF Engineering Architecture & Shared Services Applicants are expected to have a solid experience in handling Job related tasks
Product Management and Sales Analyst Intern, Summer 2026 – Riyadh, Saudi Arabia Applicants are expected to have a solid experience in handling Summer 2026 – Riyadh, Saudi Arabia related tasks
Software Engineering Manager (AWS Platform) Applicants are expected to have a solid experience in handling Job related tasks
Director, Strategic Sales – Supplier Enablement & Commercial Card Acceptance Applicants are expected to have a solid experience in handling Strategic Sales – Supplier Enablement & Commercial Card Acceptance related tasks
Manager, Solution Engineer - Test & Learn, Services Business Development Applicants are expected to have a solid experience in handling Solution Engineer - Test & Learn, Services Business Development related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Manager, Product & Solutions Engineer (AP Region)-1 Applicants are expected to have a solid experience in handling Product & Solutions Engineer (AP Region)-1 related tasks
Senior Analyst, Financial Planning & Analysis Applicants are expected to have a solid experience in handling Financial Planning & Analysis related tasks
Manager, SAP Implementation Applicants are expected to have a solid experience in handling SAP Implementation related tasks
Vocalink Enterprise Change & Insights Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Counsel, Privacy, AI & Data Responsibility Applicants are expected to have a solid experience in handling Privacy, AI & Data Responsibility related tasks