Sr Princ Product Manager job opportunity at Gen Digital.

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Gen Digital Sr Princ Product Manager
Experience: 10-years
Pattern: full-time
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loacation CZE - Prague, Czechia
loacation CZE - Prague....Czechia

At  Gen , our mission is to create technology that empowers people to make the most of the digital world— safely, privately, and confidently . As  Lead Product Manager for Avast Suite – Discovery & Engagement , you will own how customers first discover, understand, and experience the value of the Avast portfolio. You’ll design and optimize the customer journey from initial awareness through onboarding, activation, and ongoing engagement across devices and surfaces. Your key metrics will be installment rate, new customer base, free to paid conversion, and ARPU. You will work hand-in-hand with the  Avast Suite Lead , the  Growth & Retention  PM , Design, Engineering, Data, and Marketing to build experiences that feel simple, intuitive, and clearly valuable—ultimately driving long-term engagement and satisfaction. Key Responsibilities Customer Discovery & Insight Develop a deep, data-informed understanding of customer needs, jobs-to-be-done, and pain points across markets and segments. Lead qualitative and quantitative discovery (interviews, usability tests, surveys, in-product feedback, cohort analysis) to generate insights that shape roadmap and experience design. Champion the voice of the customer in all decisions, ensuring we build experiences that feel trustworthy, useful, and respectful of privacy. Discovery & Onboarding Experience Own the product experience from  first touch to successful activation : install flows, setup, onboarding tours, education, and early feature discovery. Define and iterate on how we explain the value of the  Avast Suite  and its components in clear, compelling ways that drive understanding and confidence. Partner with Marketing and Commercial teams to ensure consistency between acquisition channels and in-product experiences. Engagement & Value Realisation Design and optimize experiences that help users continually discover new value: feature discovery, nudges, education, and contextual help. Work with Data and Design to identify key moments where we can reinforce trust, demonstrate value, and guide users to adopt features that matter most to them. Define and track key engagement metrics (e.g. activation rates, feature adoption, NPS/CSAT, session frequency) and run experiments to continuously improve them. Roadmap & Execution Translate high-level Avast Suite strategy into a clear, prioritized roadmap for Discovery & Engagement, balancing impact, effort, and risk. Write clear problem statements, PRDs, and acceptance criteria; collaborate closely with Engineering and Design to ship high-quality experiences on time. Run A/B tests and experiments to validate hypotheses and quantify impact; share learnings broadly and feed them back into the wider Avast Suite roadmap. Collaboration & Stakeholder Management Work closely with the Growth Journey & Proposition PM to ensure early lifecycle experiences set the right foundations for later upsell, cross-sell, and retention. Communicate plans, progress, and outcomes clearly to stakeholders at multiple levels. What We’re Looking For Experience:  10+ years in product management, specifically in consumer SaaS or subscription models with a focus on onboarding, engagement, or UX-heavy journeys, and the full product lifecycle (vision to delivery). Business Impact:  Proven track record of driving ARPU, conversion, and customer base through onboarding, pricing, trials, packaging, and data-driven experimentation. Customer-Centric Growth:  Obsessed with solving customer problems as the primary lever for growth; avoids "pushing offers" in favor of delivering genuine value. Strategic & Analytical:  A systems thinker who is highly analytical (funnels, cohorts, financial modeling) and comfortable making difficult trade-offs. Collaboration:  Expert at navigating complex, matrixed environments; aligns diverse stakeholders (Finance, Marketing, Tech) and manages friction effectively. Communication & Execution:  Excellent communicator who is pragmatic, autonomous, and outcome-driven; listens well and articulates decisions clearly. Bonus:  Experience in trust-critical sectors like cybersecurity or utilities. What You Can Expect From Us A chance to shape the future of  one of the world’s most trusted cyber safety and utility platforms . A collaborative, global team culture that values innovation, accountability, and growth. Competitive compensation and benefits, tailored to your experience and impact. The opportunity to make a meaningful difference for  hundreds of millions of users worldwide . Annual bonus scheme Unlimited PTO (paid time off), flexible working hours The chance to join a major global tech company listed on the S&P 500. Opportunity to learn and work with the best in the Digital Security industry. Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more). Tuition reimbursement for job-related courses Learning & Development plan. Sustainable home improvement bonus Mac/Windows laptop and mobile phone Ready to make an impact? Join us in building the next generation of digital safety and performance tools. Send us your CV—we’d love to meet you. #LI-TZ Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.   We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants . Learn more about pay transparency .     To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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