Customer Service Specialist job opportunity at Abbott.

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DatePosted 3 Days Ago bot
Abbott Customer Service Specialist
Experience: 2-years
Pattern: full-time
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degreeMaster's (M.A.)
loacation Philippines - Taguig City, Philippines
loacation Philippines - ..........Philippines

      JOB DESCRIPTION: Position Summary Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. GBS also designs and develops Software products for ARDx businesses. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves. The Customer Service Specialist- (ADPI) is responsible for the processing of inbound purchase orders in an efficient and accurate manner. Their responsibility includes, but is not limited to, returns and credits, sales order escalations, error reviews and allocations. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Dx North America, LLC. Duties and Responsibilities Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM) Assume ownership and responsibility for data accuracy of all sales order information that is entered into Abbott Rapid Dx North America’s SAP ERP system Managing incoming requests from functional mailboxes. Review and respond to all emails with professionalism, accurate information and ensure timely follow-ups Work with Master Data, Purchasing, Finance, Sales/Marketing, Distribution Centers and other relevant functions regarding allocations, returns/credits and other order issues Ability to investigate and resolve escalated orders from all sales order processing channels (Esker, SAP and Salesforce.com) and elevate to Subject Matter Expert (SME) and Team Lead/Supervisor if necessary Generate reports as needed, but not limited to, open orders, billing block and error trending Collaborate with Team Lead/Supervisor and Subject Matter Expert (SME) on continuous improvement and identifying process efficiencies Responsible for executing assigned task and/or project Maintain required knowledge of all Abbott Systems including SAP, Esker, Agile, Metro, LERN and SharePoint to accurately provide information to all inquiries and follow business guidelines Build and maintain professional working relationship with our internal and external customers Execute applicable Quality System processes Support Sarbanes Oxley (SOX) compliance Other duties as assigned Key Position Competencies Detailed Oriented Customer Focus Functional/Technical Skills Time Management and Priority Setting Problem Solving Drive Results Written and Oral Communications Professionalism Collaboration and Teamwork Minimum Qualifications  Must be proficient in MS Office including Excel, Word and Outlook  Must have good keyboarding and typing skills  Must have data entry experience  Must be able to multi-task and meet deadlines  Must be able to communicate professionally  Must be willing to work night shift Education & Experience  Must possess at least College/Bachelor’s Degree  Minimum 1-2 year(s) experience in a related field required  Knowledge of SAP or ERP applications preferred       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Customer Service       DIVISION: RMDx Rapid and Molecular Diagnostics          LOCATION: Philippines > Taguig City : Five/Neo Building       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)                  

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