Technical Support and Education Manager job opportunity at Abbott.

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DatePosted 4 Days Ago bot
Abbott Technical Support and Education Manager
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Pattern: Remote
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loacation Hong Kong - Remote, China
loacation Hong Kong - Re..........China

      JOB DESCRIPTION: Job Summary Lead field technical support for all CRM products across Hong Kong Provide secondary clinical and technical support for Taiwan when required, especially for new therapy or new product launch Deliver in‑procedure support for implantations, device programming, and follow‑up workflows Serve as the primary education resource for electrophysiologists, cardiologists & healthcare professionals Troubleshoot device performance and ensure adherence to Abbott quality and safety standards Develop, execute, and manage training programs for internal field teams and external healthcare professionals Support new product introductions with structured education plans and field deployment Collaborate with sales and marketing to drive therapy adoption and customer satisfaction Standardize training content and share best practices across Hong Kong and Taiwan Support business objectives through clinical excellence, customer engagement, and operational efficiency Job Responsibilities Provide on-site clinical and technical support during CIED implantation (including Aveir as a new therapy development) and follow-up procedures. Serve as the primary technical expert for physicians and clinical staff, ensuring safe and effective device use. Troubleshoot technical and procedural issues in real time to ensure optimal clinical outcomes. Support post-procedure follow-up and device interrogation as required. Develop and deliver structured training programs, workshops, and hands-on simulations for Cardiologists & Health Care Professionals (HCPs) Provide continuous education on system updates, best practices, and procedural innovations. Maintain high levels of clinical competency and certification in Aveir technologies (Aveir Accessor in Hong Kong & Taiwan). Work closely with sales, marketing and clinical teams (e.g. IDE trails) to ensure aligned commercial and clinical execution. Provide field insights to internal teams regarding product performance, customer feedback, and training needs. Participate in cross-functional meetings, strategy planning, and regional training events. Ensure all field activities comply with local regulatory requirements, company policies, and industry standards. Document clinical activities, training sessions, and case support in accordance with CRM division guidelines. Support complaint investigations and product feedback processes when required. Deliver remote or onsite case support and education in Taiwan as assigned. Assist in developing training frameworks and clinical readiness plans specific to Taiwan’s healthcare landscape. Collaborate with the Taiwan CRM team to ensure consistency in Aveir clinical execution. Requirements: Education and Experience Sound industry and product knowledge Ability to build a strong annual plan Strong working knowledge of sales force process and ability to assess market drivers Drive for Results Ability to interface with key opinion leaders Organizational Awareness; Strong Influencing and interpersonal skills Excellent spoken and written of English and local language Preferably with IBHRExam & Aveir DRC certification       The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.       JOB FAMILY: Support Services       DIVISION: CRM Cardiac Rhythm Management          LOCATION: Hong Kong : Suite 1608, 16/F Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon, HONG KONG       ADDITIONAL LOCATIONS:       WORK SHIFT: Standard       TRAVEL: Not specified       MEDICAL SURVEILLANCE: Not Applicable       SIGNIFICANT WORK ACTIVITIES: Not Applicable                  

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